Tcm Clinic Manager

6 hours ago

Singapore SIN KANG TCM CLINIC PTE. LTD. Full time

Job Description. The clinic manager is expected to:

- Provide quality service to patients including but not limited to answering queries and following-up over phone calls and communication App.
- Assist with administrative matters such as staff rostering and stock tracking.
- Be in charge of clinic operations
- Responsible for clinic sales revenue
- Work closely with Management to ensure clinic KPIs are met.
- Salary commensurate with experience

The Clinic Manager will oversee the daily operations of the TCM clinic and lead the clinical staff in delivering excellent patient care.

**Responsibilities**:

- Ensure the efficient day-to-day running of the clinic
- Manage and allocate manpower resources to meet the clinic’s requirement
- Ensure overall cleanliness and the clinic and conformance to the Health & Safety regulations as required by authorities
- Responsible for inventory management
- Collate report every end of the month
- Keep and monitor staff records and time attendance to include leave and sick days
- Organize, attend and participate in clinic meetings & take minutes
- Manage patients' appointments
- Oversee and appraise staff performance
- Arrange staff induction, training and development
- Encourage and develop staff motivation and teamwork
- Support and cross cover at all levels, including performing the function of receptionist
- Improve customer service Level
- Observe patient confidentiality at all times
- Examine and resolve complaints received from patients, visitors and physicians
- Deal with all patient queries professionally
- Maintain good customer relations with all patients/ customers
- Execute productivity increase strategies and optimize staff and procedural value
- Manage clinic facilities, equipment, supplies and resources in relation to cost management
- Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
- Any ad hoc duties as requested

Job Requirements
- Diploma Holder
- At least 2-5 Year(s) of sales and relevant experience is required for this position.
- Strong communication skills, both verbal and written. English and Chinese. Require to communicate with Mandarin speaking staff and customers.
- Resourceful and able to communicate effectively with staff, physicians and patients
- Possess strong leadership, planning and interpersonal skills
- Ability to lead and work effectively in a team
- Ability to work in a fast-paced environment
- Other Required Skill(s): Organization management skills, staff management, day to day running of clinic ability, conflict management skills, excellent customer service ability, staff schedule, able to work under pressure and be even tempered, excellent interpersonal skills, disciplinary management ability, social media skills, IT Savvy, detail-oriented person.

If you are passionate about making a positive impact in TCM and Health and have a strong background in retail operations, we love to speak to you.

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

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