Patient Care Officer

1 week ago


Singapore TUCKER MEDICAL PTE. LTD. Full time

Responsible to attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the clinic environment and support the delivery of quality patient care.

**Responsibilities**:

- Provide front desk reception duties for the clinic (TMPL & THPL) which include handling incoming calls/inquiries and transferring to others when appropriate.
- Administer new/current patient registration and medical reports
- Attend patient registration
- Assist with follow-up appointment booking
- Process patient payments
- Inform patients of medical office procedures and policy
- Ensure case files are ready for a consult - for example, tracing of scan and lab reports
- Maintain an effective filing record including scanning medical documents into the system.
- Obtaining pre-authorizations/letter of guarantee (LOG) prior to patient procedure/visits
- Follow-up on unbilled and outstanding invoices
- Performs any other additional duties as assigned by Nurse Management Team

**Requirements, Skills, and Abilities**
- Min ‘O’ Level and above
- At least 2 years of working experience in a private clinic set-up
- Good interpersonal and communication skills
- Compassionate, positive, and caring nature
- Ability to multitask and stay organized
- Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
- Excellent telephone etiquette
- Polite
- Patience



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