Executive, Ecom Operations

1 week ago

Central Singapore PUMA Full time

**E-COMMERCE**

**EXECUTIVE, ECOM OPERATIONS**:

- Singapore**YOUR MISSION**:
This role will focus primarily on managing operational process supporting PUMA Ecommerce business. This includes inventory management, replenishment strategy, order processing and fulfillment, customer service, information technology and financial operations/payment processing.

**Task 1**:
Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing. Process ecom wholesale deliveries to ensure timely deliveries to wholesale partners.

**Task 2**:
Manage 3rd party fulfillment and operation partner(s) Work in close collaboration with PUMA buying, planning, content, marketing and finance teams to achieve the group’s overall ecommerce business and financial goals.

**Task 3**:
Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities. Provide reporting and KPIs.

**Task 4**:
Work with customer service team and handle all customer service escalation. Ensure best in class for customer service.

**Task 5**:

- Fraud management and manage new payment gateway initiatives to increase revenue and opportunities.**YOUR TALENT**:
**Education**: Bachelor Degree in Supply Chain/Statistics/Business

**Professional**: Minimum 2 to 3 years of experience in Ecommerce Retail Operations. Marketplaces and Systems handling experience would be a plus.

**IT Skills**:Profound knowledge of Microsoft Office (Excel, PowerPoint). SAP knowledge

**Language Skills**: Fluent in English (Written and Oral)

**Competencies**:Analytical Thinking / Problem Solving; Drive for Results; Oral Communication / Presentation; Planning & Organizing

**Functional Skills**: Flexibility; Vendor Management; Written Communication
- Commercial and marketplace awarenessPUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
- PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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