Senior IT Service Delivery Specialist

**Responsibilities**:

- Assist IT Service Delivery Specialists and Analyst in resolving complex IT Infrastructure issues, may provide on the job training for junior staff
- Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
- Support and maintain the IT Infrastructure systems and data access - to be managed in collaboration with Service Desk
- Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
- Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing
- Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
- Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
- Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives aimed at increasing efficiency
- Assists users with business proposal generation, regarding our standards and policies
- Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
- Establish good working relationship with users and other sources of support and assistance
- Ensure level of service agreed with the business is achieved and reported on, as well as agree SLA's on adhoc projects and initiatives, consulting with the other Enterprise IT Departments
- Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
- Represent the IT Service Delivery team in specialized forums and act as a Champion within the region for one of the IT Infrastructure domains (GAMS, Servers, Client, Network)
- Follow and enforce Emerson policies regarding IT management, security, standards and procedures
- Ensure that relevant IT documentation is maintained and up to date
- Support and maintain the IT Infrastructure audit compliance
- Provide information and assist IT Service Delivery Manager with IT budgeting and cost control

**Job Requirements**:

- Degree in Information Technology or any related field
- ITIL 4 Foundational Certification
- Minimum of 6 years’ experience within a complex IT Infrastructure environment, as an IT Service Delivery Specialist/Analyst working within the Emerson IT Infrastructure Team
- Minimum of 6 years' experience in offering support on IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
- Minimum of 5 years' experience in direct user/customer interactions, using discussions, troubleshooting and risk evaluation to solve customer issues
- Minimum of 3 years' experience in working with IT documentation, standards and policies, as well as vendor related processes
- Up to 1 year of experience in working with multiple stakeholders, and interfacing with high level business leadership
- Knowledge on VMware ESXi / VCenter knowledge, Windows Server 2008/2012/2016, Cisco networking knowledge, CITRIX; MS Remote Access
- Experience in IP networking administration and services including DNS, DHCP, Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye), Active Directory and GPO & policy design and support