Crisis Helpline Specialist

2 weeks ago

Singapore HEALTHSERVE LTD. Full time

**Key responsibilities**:
Under oversight of HealthServe’s Head of Mental Health & Counselling Services, a Crisis Helpline Specialist provides hotline support services by assisting the clients to provide appropriate information as well as referrals to other services and resources. These specialists are responsible to operate a 24-hour helpline, greet clients, establish rapport, and assess the level of client risk. They provide counseling to the clients and explore their mental and emotional state of mind by using active, comforting, positive, and trouble-solving language. Supplementary training will be provided.

1. Assisting the clients who request for in-person crisis intervention counseling.

2. Establishing rapport with the client and assisting the caller to handle the existing situation.

3. Operating a telephone hotline, offering a companion programme on agency services and on community resources to third party callers.

4. Assessing human service requirements via phone using crisis intervention, suicide risk assessment, and active listening skills.

5. Escalate cases to the Intervention Team and Case Manager for follow up action / crisis support interventions.

6. Maintaining appropriate client’s documentation of work.

7. Acting as an actively contributing team member and supporting the mission and work of the organisation.

8. Providing on-the-job training or mentoring for the new hotline staff.

9. Able to work on shift work which includes nights and public holidays

**Competencies**:
1. Professional and able to operate under stress.

2. Empathetic and good listening skills

**Preferred achievements / characteristics**:

- Minimum of 1 - 2 years of relevant work experience. Fresh graduates will be considered on a case-to-case basis.
- Self-starter and able to work effectively independently.
- Works well with diverse team (external stakeholders, staff, interns, volunteers)
- Able to learn on the go and make changes to plans in the light of new knowledge.
- Commitment to serve disadvantaged populations.

  • Intellect Crisis Helpline Responder

    7 days ago

    Singapore Intellect Full time

    **About Intellect** Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health...

  • Consultant, Crisis and Security Consulting

    6 days ago

    Central Singapore Control Risks Full time

    **Role Purpose** Working with our multi-disciplinary Southeast Asia and regional team, we are seeking a resilience professional who can flexibly work across multiple consulting projects, including crisis management, business continuity, organisational resilience and security risk management to help our clients build secure and resilient organisations. You...

  • Ascc Crisis Management Supervisor

    2 weeks ago

    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    **About the Position** **Roles and Responsibilities**: - Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor, and an Intel Supervisor - Ensures proper distribution of notification via the Emergency Mass Notification System (i.e.Everbridge) as well as appropriate management and reporting of...

  • Fraud & Crisis Communications Manager

    5 days ago

    Singapore Citi Full time

    **Overview** The Marketing Manager plays a pivotal role in managing our fraud and scams educational campaigns. - A specialist digital-first and customer-centric marketer that will work on the marketing and communications strategy for our monthly, always-on fraud educational initiatives - Oversee the agile activation of client crisis communications as and...

  • Social Worker

    2 weeks ago

    Singapore Montfort Care Full time

    COMPANY DESCRIPTION Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de...

  • Fraud & Crisis Communications Assistant Manager

    2 weeks ago

    Singapore Citi Full time

    Overview The Assistant Marketing Manager plays a pivotal role in managing our fraud and scams educational campaigns. A specialist digital-first and customer-centric marketer that will work on the marketing and communications strategy for our monthly, always-on fraud educational initiatives Oversee the agile activation of client crisis communications as and...

  • Gsoc Specialist

    2 weeks ago

    Central Singapore Pinkerton Full time

    We are as invested in your career as you are. As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today,...

  • Aviation Security Specialist

    2 weeks ago

    Singapore Scoot Pte Ltd Full time

    Job DescriptionScoot Pte Ltd is a leading airline in the aviation industry, committed to providing safe and secure travel experiences for our passengers. We are currently seeking an Aviation Security Specialist to join our team.The successful candidate will be responsible for supporting the effective maintenance and implementation of our aviation security...

  • Clinical Lead

    5 days ago

    Singapore Intellect Full time

    Conduct psychological and neuropsychological evaluations for diverse conditions, focusing on ADHD, learning disabilities, dyslexia, among others. - Deliver both individual and group therapy sessions through in-person and virtual mediums. - Manage clinical team rostering, administrative functions, and approval of leave requests. - Provide clinical supervision...

  • Social Worker/case Worker

    2 weeks ago

    Singapore Montfort Care Full time

    COMPANY DESCRIPTION Montfort Care will continue to grow our services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. DESIGNATION : Social Worker/Case Worker (NAVH) RESPONSIBILITIES When violence or abuse takes place on...