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Noc Engineer

2 weeks ago

Singapore Miratech Full time

Company Description

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding our scope, schedule and/or budget objectives since our inception in 1989. Miratech operates in over 25 countries including Canada, Cyprus, Finland, Germany, India, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, the UK, Ukraine, and the US. Miratech employs 800+ people and Miratech’s sales CAGR exceeds 30%.

**Job Description**:
Technology & Operations is the backbone of both the client lifecycle and the investment lifecycle. The group Follows the Sun Model ensures that the firm’s operations are consistent and efficient across all investment products, client channels, and regions, helping to deliver a superior client experience and drive scalability. Technology & Operations is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal partners and clients.

We are looking for a** Network Operations Center Engineer** who will be responsible for managing the global network and security infrastructure. The team performs multiple operational tasks, projects and engineering aspects in routing, load balancing, monitoring and optimizing the network. Network Operations Center (NOC) is the foundation of the Global Network Operations team which provides active monitoring and remediation of incidents, alerts and any infrastructure stability issues. The team is also responsible for automation to quickly identify and resolve issues.

**Responsibilities**:

- Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc.
- Manage operational network maintenance activities and implement changes
- Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems
- Assist with root cause analysis of incidents
- Assist with periodic network reviews and analysis
- Help with establishment of operational procedures & support documentation
- Review, track and update network operations policies, standards and documentation
- Assist with development of the network management platform adoption, configuration and tuning
- Complete Daily network checks and operational handover duties
- Participate in shift rotation coverage

**Qualifications**:

- 2 - 3 years’ experience in IT infrastructure operations/support role
- Knowledge of network routing and switching technologies and routing protocols
- Experience with various Cisco equipment (routers, switches)
- Experience with F5, DNS, Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable
- Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable
- Formal technical certification such as CCNA/CCNP

Additional Information
**We offer**
- ** Culture of relentless performance**: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- ** Competitive pay and benefits**: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ** ForeverRemote work culture**: make the most of the flexibility that comes with remote work.
- ** Growth mindset**: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- ** Global impact**: collaborate on impactful projects for top global clients and shape the future of industries.
- ** Welcoming multicultural environment**: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- ** Social sustainability values**: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- _Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law._