
Customer Relationship Officer
1 week ago
**Job Overview**:
We are looking for a customer-oriented and highly motivated **Customer Relationship Officer (CRO)**to join our team in the automotive sector. The CRO will be the key liaison between our customers and internal teams, ensuring a smooth and satisfying customer journey from pre-sales to aftersales support. Experience in using **Document Management System (DMS)**software is essential for managing customer data and service records effectively.
**Key Responsibilities**:
- Serve as the first point of contact for customers, providing assistance on enquiries, test drive bookings, service appointments, and aftersales support.
- Manage and maintain customer records, service history, and correspondence using the **automotive DMS software**.
- Ensure timely follow-up with customers post-purchase, after service, or during campaigns and recalls.
- Coordinate with sales, service, and technical teams to address and resolve customer concerns promptly.
- Track and monitor customer satisfaction levels and implement improvement initiatives.
- Prepare documentation such as quotations, service reports, warranty claims, and feedback summaries.
- Maintain up-to-date knowledge of vehicle models, promotions, and service packages to assist customers accurately.
- Ensure job card and invoice are close daily.
**Requirements**:
- Diploma or Degree in Business Administration, Automotive Technology, or a related field.
- At least 2 years of experience in a customer service role, preferably in the **automotive industry**.
- Proficient in using **DMS software**(e.g., CDK, Reynolds & Reynolds, Dealer track, or similar platforms).
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Strong organizational skills with attention to detail.
- Able to work under pressure and handle customer complaints professionally.
- Proficient in Microsoft Office (Word, Excel, Outlook).
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