Senior Hcm Implementation Consultants

2 weeks ago

Singapore HTC SOFTWARE SINGAPORE PTE LTD Full time

**Senior HCM Implementation Consultants [ Functional Roles ]
**About the Position:
**The Principal Implementation Consultant
- Solution Oversight **is an expert and one of the most significant client-facing roles. They are responsible for creating a comprehensive architecture for the customer’s HCM solution and provide strategic direction throughout the development process. They lead the overall technical vision for the client’s HCM solution. They are consulted and informed at all stages throughout the implementation, they execute QA checkpoints and actively manage the technical consultants to ensure the solution delivered is fit-for-purpose.

**Solution Oversight Role Overview**:

- Leadership; mentoring and consulting with team members, documenting implementation process gaps and incorporating best practices.
- Delivering; fit-for-purpose WFM solutions that meet documented customer requirements in the statement of work (SOW)
- Solutioning; confirming/gathering requirements, identifying data and configuration issues, and architecting a scalable and robust solution
- Expertise; ensuring timely completion of the most complex projects across a variety of Dayforce modules, potentially implementing solutions that address product gaps, and ensure the solutions provided align customer’s needs
- Collaborating: working with internal teams across the organization to improve implementation quality and minimize rework post go-live.
- They do not need to code, but they should be former coders in order to have a clear idea of technical challenges their consultant must address. Their primary skill is not coding though, but listening to technical colleagues in order to choose the right solution.

**Responsibilities**:

- Confirm, gather, understand and document customer requirements
- Consult customers on various options to address business requirements by:

- Understand, troubleshoot and modify SQL, XML and XSLT code
- Project Management
- Collaborate with customers, Ceridian contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution
- Collaborate with Product, Development, Implementation, Support and Product Support teams to identify gaps and implement process and tooling initiatives to prevent re-work and improve implementation quality
- Use negotiation and conflict resolution skills to drive projects to successful resolution
- Recommend continued product enhancements
- Stay current on latest functionality and configuration practices
- Collaborate with Projects Team for team tooling ideas, testing and rollout

**Qualifications**:

- Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
- 4+ years of support experience or equivalent
- Superior communication, organizational and problem-solving skills
- Strong proficiency and an understanding of relational database systems
- Expert understanding of programming, HTML and Microsoft Server Technology
- Knowledge of SQL, XML and XSLT
- Solid exposure to hosting and change management protocols
- Proven experience in successfully leading and delivering complex system configurations

**EDUCATION/SKILL/EXPERIENCE REQUIREMENTS**
- Bachelor’s degree or equivalent experience
- Experience in business process mapping
- Experience in change management an asset

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