Customer Service, Collection and Payment Ops

20 hours ago

Singapore FLUID FINANCIAL PTE. LTD. Full time

**JD: Customer Service, Collection and Payment Ops - Fluid Financial Pte Ltd
**About Fluid:
Fluid is a tech start-up striving to revolutionize B2B payment by providing an all-in-one checkout solution that empowers businesses to pay now or later. We believe in offering flexible payment options that simplify purchasing, drive growth, and make a meaningful impact.

**Responsibilities:
We are seeking an adaptable and detail-oriented individual to join our fintech company as a Customer Service, Collections, and Payment Operations Specialist. This role encompasses managing customer interactions, optimizing collections, and overseeing payment operations to ensure a seamless lending experience for our clients.

Key Responsibilities:

- Customer Support:

- Educate customers on loan products, repayment options, and company policies, ensuring a positive customer experience at all touchpoints.
- Collections Management:

- Develop and implement effective strategies for collections, including contacting delinquent customers, negotiating payment arrangements, and tracking collection efforts.
- Monitor delinquent accounts, analyze payment patterns, and collaborate with internal teams to devise solutions to minimize delinquency rates.
- Payment Operations:

- Oversee end-to-end payment operations, including loan disbursements, accurate recording of payments, reconciliation of accounts, and coordination with finance teams for fund allocation.
- Ensure compliance with payment processing regulations, streamline payment workflows, and maintain accurate records of financial transactions.
- Reporting and Analysis:

- Generate comprehensive reports on collections performance, payment trends, customer interactions, and operational efficiency, providing actionable insights to improve processes.
- Utilize data analysis to identify areas for process enhancement, risk assessment, and implementation of strategies to optimize collections and payment workflows.

**Qualifications**:

- Excellent communication and negotiation skills with the ability to handle complex customer interactions and resolve issues effectively.
- Strong understanding of collections strategies, payment processing systems, and regulatory compliance in the fintech lending landscape.
- Proficiency in MS Office suite, familiarity with CRM or loan management software, and a strong aptitude for data analysis.
- Exceptional organizational skills, attention to detail, and ability to thrive in a fast-paced, technology-driven environment.
- Proven experience in customer service, collections, and payment operations within fintech, preferably in MSME lending or a related financial sector is a plus.

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