Customer Service Representative

2 weeks ago

Singapore Advantest Full time

**Job Summary**:
The primary role of the Customer Service Representative (CSR) at SADM Collections is to provide centralized Collections operations and activities to support global Accounts Receivables function. This includes managing and following up on accounts, attending reviews and meetings plus reporting and presentations.

**Job responsibilities**:

- Global Accounts Receivable collections based on portfolio of accounts
- Ensure that KPI for Overdues and Aging of AR is met
- Attending AR reviews with manager and relevant parties
- Participate in ad-hoc projects and assignments for the improvement of operational efficiency
- Work closely with Sales and Support Team plus Credit Department on customers' payment delinquency
- Coordinate, cooperate and collaborate with various biz partners in resolving issues, problems and escalations
- Performing Oracle adjustments
- Performing Refund to customers
- Audit confirmation - both statutory (with Auditors) and accounts (with Customers)
- A team player to provide backups and support when needed

**Requirements**:

- Bachelor of Business, Bachelor of Business Administration or equivalent degree holder
- Accounting / Finance knowledge is required
- 1 to 2 years of relevant or related experience is welcome
- Effective communication skills, both verbal and written in English and Mandarin would be preferred to support a shared services environment
- Knowledge in Excel and PowerPoint
- Experience with Oracle system is an added asset
- Required to work flexible hours to support the US/Europe accounts he/she is assigned on
- Require occasional travel (domestic/overseas), sometimes at short notice
- Fresh graduates are welcome to apply

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