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Head of Operations

3 weeks ago

Singapore Zenyum Full time

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to
**create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

Besides Zenyum Invisible Braces, Zenyum is rapidly expanding its Consumer Products category. The current line-up of Consumer Products includes the award-winning ZenyumSonic Toothbrush and a range of additional Smile Cosmetics Products. Zenyum is the best-selling oral care e-commerce brand in Singapore and other markets while rapidly expanding into retail channels across leading supermarkets and healthy and beauty retailers across Vietnam, Hong Kong, Taiwan, Malaysia, and Singapore. Based in Singapore, you take ownership in driving Zenyum Consumer Products' supply chain and operations to the next level of efficiency and operational excellence.

**You should be**:

- ** Committed to business success and outcomes**: to think and act like a business owner within the roles and responsibilities you have been entrusted with
- ** Collaborative Team Player**: fluent with stakeholder and cross-functional team management such as Product Development, Sales/Marketing, and Finance
- ** Hands-on Leader**: Willing to roll up your sleeves and get the work done when needed, yet able to lead, coach, and guide junior team members toward their growth as individual contributors

In these responsibilities, you will report to the Vice President of Consumer Products based in Singapore. Do you enjoy working in an entrepreneurial environment, having the freedom to act, and being part of an ambitious and energetic team running at full speed to create Asia's most loved omnichannel Smile Cosmetics brand?

**If the answer is YES, join one of the fastest-growing Sequoia-funded startups in Southeast Asia**

**We are looking for an ambitious Head of Supply Chain and Operations**:

- Drive the strategic vision and hands-on operational management of Zenyum’s Consumer Products supply chain and operations workflows and systems
- Take end-to-end ownership from PO placement with our suppliers to products reaching our end consumer with a focus on efficiency along metrics such as (DIO, Freight COGS, Fulfilment COGS, and more)
- Manage a 4-6 person team across countries covering end-to-end supply chain functions from supplier management, procurement, importation and freight logistics, inventory and warehouse management, last-mile delivery, and logistics.
- Coordinate with key suppliers across Asia, manage freight forwarders, customs departments, software vendors, 3PL Partners, and internal operations and warehouse teams
- Rigorously examine planning and operational performance, implementing corrective actions, and continuous improvement to drive next-level performance
- Tight inventory controls and cost efficiency of our supply chain and warehouse/fulfilment operations

**You are fit for this role if you**:

- Minimum Diploma/Degree with 6-8 years of supply chain experience and a minimum of 4 years of people management experience. Working experience in a start-up will be an advantage
- Are located/willing to be located in Singapore or KL and are fluent in English and Chinese
- Specific supply chain and people management experience should include:

- B2C/DTC/eCommerce supply chain and operations management
- Broad spectrum skill sets from supplier management, procurement, demand/supply planning, cross-border importation, supply network design, warehouse management, and last-mile logistics
- Inventory management tools that include both enterprise-level SAP/ERP systems as well as non-SAP/ERP
- Familiarity with Order Management Systems(OMS) and hands-on experience with Warehouse Management System (WMS) implementation and troubleshooting
- Ability to navigate ambiguity, drive continuous improvement, and weather dynamic business/operations situations in a fast-paced scale-up environment
- Clear and prompt communication/escalation with stakeholders, with a positive attitude and willingness to collaborate and improve business outcomes
- Understand that personal growth is a result of self-awareness and coachability and bring both to the table
- Enjoy engaging in a highly ambitious and international environment in the heart of the most dynamic digital region in the world

**Your benefits upon joining include**:

- Joining the team of one of the most ambitious and fastest-growing startups in Southeast Asia, funded by Sequoia Capital
- Enjoy a lot of freedom and autonomy