Awm Major Incident Manager Lead

**JOB DESCRIPTION**

Position Responsibilities:

- Managing & Developing the AWM APAC Major Incident Management Team
- Facilitate and Manage critical incident bridges in driving to resolution of production issues participants include Application Service Delivery, Infrastructure Support, Application Development Team and Executive Technology Management members
- Management and reporting for critical & major incidents, establishing the impacts from incidents and documenting
- Provide written communication of incident details to technology staff during the incident, during mitigation and at resolution
- Impact Assessment for incidents managed by other Lines of Business, and engagement
- Document all critical & major Incident information in corporate tool Service Manager
- Ensure written documentation is understandable and measurable in Service Manager
- Liaison with Rapid Response resources in the management of critical & major issues
- Representation at enterprise forums for Incident Management
- Assist with any and all reporting needs as is assigned
- Assist in the completion of any projects, tasks or functions that are assigned by management
- Weekends required on a rotational basis
- Attend business and technical training classes, and on-the-job training sessions as directed by management

Requirement:

- At-least 8 years relevant experience.
- Bachelor Degree in Computer Science/ Information systems/ Engineering or related discipline

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. It’s our mission to efficiently take care of our clients’ wealth, helping them get, and remain properly invested. Our team of agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.