Global Study Manager

1 day ago

Singapore Labcorp Full time

Key contact for clients; Liaison between Clients, CRO, and Labcorp Drug Development
- Displays leadership to ensure successful interactions between LabCorp Drug Development study team members needed to provide seamless study delivery to the client.
- Provides project management oversight; focusing on key client deliverables through budget, risk, and milestone management.
- Facilitates communications between Client and extended LabCorp Drug Development study team, including Study Design Lead and Regional Study Coordinator.
- Performs review of SOW to ensure quality implementation of client specifics and requirements.
- Manages a portfolio of global and local studies with varying complexity.
- Acts as an ambassador on behalf of the client within LabCorp Drug Development CLS and across LabCorp Drug Development business units; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills
- Ensures that all customer expectations are documented and acted upon in compliance with regulatory requirements
- Demonstrates through appropriate self-organization the ability to manage conflicting priorities and to make difficult decisions
- Able to act efficiently in an environment with dynamic timelines and priorities
- Accountable for the implementation, monitoring and reporting of performance metrics
- Actively participates in LabCorp Drug Development CLS development through continuous process improvement, quality and productivity
- Work with appropriate internal and external personnel to understand the culture and pipeline of assigned clients
- Demonstrates strong interpersonal and communication skills that will build strong internal and external relationships to ensure deliverables are on time and within budget
- Displays appropriate self-organization and ability to manage conflicting priorities
- Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date
- Comply with CLS Global Project Management strategy
- Support a culture of continuous improvement, quality and productivity
- Other duties as assigned

**Education/Qualifications**:

- University degree in a scientific field strongly preferred

**Experience**:

- At least 2 years related industry experience
- Minimum of 1 year of experience in driving projects, preferably with global teams
- Proven success at managing internal and external customers
- Ability to manage client relationships, deal with escalations, and provide exceptional customer service and support
- Strong communication and problem solving ability
- Project management or coordination experience in clinical trials highly preferred

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