Head of Business Architecture and Sre, Technology

**MD, Head of Business Technology, Enterprise Architecture & Site Reliability Engineering, Technology & Operations**

**Department description**

The Enterprise Architecture and Site Reliability Engineering (EASRE) division is a team of architect, engineer, SRE practitioners, program managers and IT governance practitioners focused on providing guidance, guardrails, and ways to deliver better technology to DBS’s customers and users.

Our vision is to strive for helping business technology teams to implement and operate well designed, evolutive, innovative, interoperable systems to support DBS strategy in a robust, reliable and scalable manner.

From DevOps to Standards and Guidelines, Observability to Well Architected systems, Change, Incident and Problem management, we ambition to take a holistic approach to fulfil customers’, employees’ and technologists’ satisfaction, while fulfilling the bank’s compliance obligations.

The EASRE department is organized around DevOps, SRE and Enterprise Architecture supported by risk management and program management functions. To develop and enforce the EASRE practices within Line of Business Technology teams (LOBT) we are creating a Business Practice team whose mission is to blend with LOBT management teams, helping them to drive implementation of architecture and reliability group objectives and providing feedback to the EASRE department to ensure our objectives are relevant, practical and achievable, and therefore enforceable too.

**About the role**

As the bank is scaling up its operations for several years now, the enterprise architecture, SRE and DevOps practice, Incident and Change Management governance also need to evolve. The Business Practice team will be the cornerstone of EASRE by being the voice of LOBT practitioners and actively participating in the co-creation, design, and execution of the enterprise objectives.

These objectives are around a few key missions:

- Defining and running the Technology Productivity program of the bank. Optimization programs for developers and SRE staff are in place for several years within the bank. Additionally, as the technology workforce has significantly increased within the bank, the technology unit is looking at best practices and relevant tools and levers to support its activities at different levels: squads, platforms, or enterprise.
- Managing Technology Debt. Similarly, the growth of the technology estate means an increase in technology debt which needs to be managed appropriately. This requires dedicated effort inside each LOBT which in turn needs to be explained to the business. Each technology comes with its own constraint, cost and advantages, the trade-off of these choices needs to be managed.
- Bringing LOBT knowledge into Critical Situation Management. For any potentially severe incident, the Incident Team is reinforced by the business and technology knowledge brought in by the Business Management Team. The objective is to bring situation awareness, help assessing alternative solutions, root causes, or actions that will need to be taken in order to help with the resolution and the management of the incident. For this purpose, central knowledge of the LOBTs need to be maintained within EASRE.
- Transforming the way the EASRE department works to be data driven, for example by making data-driven decisions on change risk assessment, technology adoption maturity, or governance & compliance.

These programs are all essential for the management of technology within the bank and cannot succeed if they are not thought for and designed for the LOBT while ensuring compliance with the various regulations where the bank operates. The EASRE business technology team has for mission to be the bridge between the central team and the LOBTs.

**Responsibilities**

Some of the expectations
- Demonstrate an ability to think strategically
- Ability to execute tactically within a strategy, and deliver results
- Have excellent communication skills in particular an ability to communicate complex, technical concepts to most senior levels of the enterprise as well as business sponsors and technical resources
- Be able to function effectively under pressure in environments of rapid change and conflicting demands and crisis management
- Demonstrate experience in delivering results in an ambiguous and changing environment
- Demonstrate continuous improvement, quality methodology and project/operations delivery skills
- Be able to demonstrate curiosity and creativity with technology adoption
- Show strong leadership skills and demonstrated creative problem-solving skills
- Demonstrate strong quantitative, analytical and conceptual thinking skills
- Have good knowledge of risk and compliance framework, especially in financial services industry

**Requirements**:

- Bachelor or Master’s degree or equivalent work experience
- Minimum 15 years of work experience in technology
- Minimum 10 years in managerial role
- Minimum 5 years