Customer Service Specialist
2 days ago
Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
**Description**:
***
**Requirements**:
**Responsibilities**:
- Assess the Employee’s needs through targeted questioning.
- Obtain employee’s personal information and information on the individual needing care.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalized criteria.
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
- Ensure all data entries are complete and accurate, with proper spelling and grammar.
- Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Demonstrate excellent knowledge of conflict resolution skills.
- Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues.
**Skills**:
- Detail oriented.
- Ability to work independently and as a team.
- Exceptional organizational, relationship building and interpersonal communication skills.
- Able to manage time effectively in order to handle multiple tasks.
- Able to handle fast paced and ever-changing environment.
**Required Education/Qualifications**:
- Bachelor’s degree.
- Strong English, verbal and written communication skills.
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