Business Incident Response Specialist

2 weeks ago

Singapore Meta Full time

**Business Incident Response Specialist Responsibilities**:

- Review, investigate and coordinate the end-to-end resolution of executive-level incidents in adherence with the respective process and policy frameworks.
- Communicate effectively with multiple stakeholders, including external clients, internal partners and the leadership group.
- Serve as the primary communication channel on critical escalations.
- Cooperate with a diverse group of cross-functional partners across the business, including those outside of your domain expertise, to coordinate the work and develop long-lasting relationships.
- Successfully execute assigned tasks and/or project work, ensuring that goals are met within scope and timelines.
- Join and/or organize group meetings to effectively discuss, and occasionally present, on many business matters including core work, projects, strategy and culture.
- Perform root-cause analysis and/or draft post-mortem reports to identify areas of opportunity and issue recommendations to the appropriate audience.
- Drive innovation by contributing towards resolving problem statements and proposing improvements to existing processes.
- Attend mandatory training and seek knowledge in areas of interest to the business.
- Be an expert on interpreting and enforcing Meta's policies and use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Meta and our users.
- Adopt best practices in order to achieve individual and collective goals.

**Minimum Qualifications**:

- Solid understanding of how the broader social media landscape operates in the industry.
- 4+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting.
- Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
- Demonstrated experience managing and delivering projects.

**Preferred Qualifications**:

- Experience with analytical tools (i.e. Excel, SQL, Tableau).
- Understanding of the power of social media for businesses and the issues that are inherent to it.
- Experience influencing others leveraging data, analysis and vision.
- Experience working directly with global, cross-functional teams to solve issues and develop solutions.
- Familiarity with Meta's suite of products.
- B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.

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