Business Incident Response Specialist

**Business Incident Response Specialist Responsibilities**:

- Review, investigate and coordinate the end-to-end resolution of executive-level incidents in adherence with the respective process and policy frameworks.
- Communicate effectively with multiple stakeholders, including external clients, internal partners and the leadership group.
- Serve as the primary communication channel on critical escalations.
- Cooperate with a diverse group of cross-functional partners across the business, including those outside of your domain expertise, to coordinate the work and develop long-lasting relationships.
- Successfully execute assigned tasks and/or project work, ensuring that goals are met within scope and timelines.
- Join and/or organize group meetings to effectively discuss, and occasionally present, on many business matters including core work, projects, and strategy.
- Perform root-cause analysis and/or draft post-mortem reports to identify areas of opportunity and issue recommendations to the appropriate audience.
- Drive innovation by contributing towards resolving problem statements and proposing improvements to existing processes.
- Attend mandatory training and seek knowledge in areas of interest to the business.
- Be an expert on interpreting and enforcing Meta's policies and use sound judgment, specific knowledge, signals and insights to drive scalable solutions to support Meta and our users.
- Adopt best practices in order to achieve individual and collective goals.

**Minimum Qualifications**:

- Good understanding of how the broader social media landscape operates in the industry.
- 5+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting.
- Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
- Demonstrated experience managing and delivering projects.
- Proficiency in Chinese Mandarin (preferably business fluent)

**Preferred Qualifications**:

- Experience with analytical tools (i.e. Excel, SQL, Tableau).
- Understanding of the power of social media for businesses and the issues that are inherent to it.
- Experience influencing others leveraging data, analysis and vision.
- Experience working directly with global, cross-functional teams to solve issues and develop solutions.
- Familiarity with Meta's suite of products.
- B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.