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Service Delivery Associate

3 weeks ago

Singapore Singtel Full time

**Service Delivery Associate / Manager**:
**Date**:27 Nov 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group
- An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say “Hello BIG Possibilities”._

**Be a Part of Something BIG**

Are you a detail-oriented problem solver with a knack for ensuring seamless operational execution? If you're passionate about bringing new digital experiences to life, we invite you to join our team as a Service Delivery Manager In this role, you’ll play a critical part in delivering world-class TV, CAST, and Broadband experiences to our customers.

**Make an Impact by**
- Executing configurations of the required plans for billing and provisioning purposes within the relevant IT and supporting systems.
- Oversee and manage end-to-end that IT and supporting teams deliver the required configurations, which include providing the required inputs as well and supporting UAT testing and production testing.
- TV: support creation of new billing offers, new channel launches, new discounts, bundle with OTT video, changes to prices of existing billing offers, changes to channels for the TV platform. Also changes to the MMIG system to support channel changes, launches and terminations.
- CAST: support creation of new billing offers, new channel launches, new discounts on CAST.sg platform and watchcast app.
- Broadband: support creation of new billing offers, new VASes, new broadband price plans and new hardware offers.
- Support Video, CAST and Broadband Product Marketing teams to launch new offers, channels, bundles.
- Translate the Product Marketing teams’ requirements into templates requested by IT, Networks and relevant support teams.
- Ensure requests put forth to IT, Network and Product teams are delivered on time, as required by the Product Marketing teams.
- Managing Product Marketing teams’ business requirements with timing and resource constraints by the supporting teams.
- Understanding and managing around constraints by the various IT teams who need to coordinate their efforts to deliver the overall desired outcome.

**Skills for Success**
- Min Diploma / A Level Certificate
- Bonus if have around 2 years of experience in IT/Networks
- Proficiency in Excel (Pivot Table, V-Lookup, formulas)
- Bonus if have basic understanding of IT or Networks domain language.
- Able to string together requirements across different teams- Entry Level graduates are welcome to apply

**Rewards that Go Beyond**
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities

**Are you ready to say hello to BIG Possibilities?**

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.