End User Computing

Various EUC Roles Being Hired For We are seeking EUC/Dekstop Specialists or Leads, across PC (Windows/Mac) and Mobile Device Manegement

**JD 1: Deskside Engineer**

Role: Deskside Support Engineer

Required Technical Skill Set: Laptop and Printer Troubleshooting skills

Desired Experience Range: 4+ Years of Experience

Location of Requirement: Singapore

Support Window: 15*7

**Must-Have**
- Windows 11 Operating system knowledge, Troubleshooting hardware and software related issues.
- System Administration
- Laptop/Desktop operating system deployment
- Printer configuration
- Software Installation
- Laptop hardware issues
- Proactive Health check
- Handling Priority and VIP customers
- Asset Management
- Supporting offshore and onsite team along with supplier co-ordination

**Good-to-Have**
- MAC OS knowledge and troubleshooting.
- VMWare Workspace One experience
- Software distribution and Patch management
- Manage and administer client health, including the process of getting clients healthy.
- Perform general administration and troubleshooting.
- Experience with PowerShell

**Responsibilities**
- 15x7 support required, with coverage from multiple site locations across Singapore, involving monthly rotational shifts by location and schedule.

**JD 2: Deskside Lead**

Role: Deskside Lead

Required Technical Skill Set: End User Computing Leading Experience

Desired Experience Range: 7+ Years of Experience

Location of Requirement: Singapore

**Must-Have**
- Oversee all Deskside (EUC) and RDS support activities across Windows 10/11, macOS, corporate mobile devides, IPAD’s and BYOD devices.
- Supervise device onboarding, Workspace ONE UEM operations (app deployment, patching, compliance), and device cleanup.
- Perform and delegate tasks related to AD cleanup, device lifecycle management, and MFA (Microsoft Authenticator) administration.
- Support and escalate issues related to Office 365 apps, network connectivity, Zscaler VPN, and Sentinel One antivirus.
- Oversee printer configuration, basic network printer troubleshooting, and hardware lifecycle activities (imaging, setup, asset tagging).
- Lead a combined onsite deskside engineers (15/7 support) and RDS support team(24/7 support) (~10 to 20 member team)— managing rosters, availability, workload, and escalations.
- Provide technical mentoring, performance feedback, and ensure high-quality support delivery.
- Act as the escalation point for critical user incidents and VIP support needs.
- Attend regular customer meetings (weekly/monthly) to present reports, review SLAs, address concerns, and drive service improvements.
- Work with vendors on need basis like HP, Microsoft, Dell and so on, for speedy resolution from vendor
- Collaborate with cross-functional teams including Network, Server, AD, Citrix, and Application Support for integrated issue resolution and project execution.
- Monitor and report on key metrics such as SLA compliance, patch status, device health, and license usage.
- Maintain and update SOPs, knowledge base articles, asset records, and operational procedures.
- Ensure adherence to IT policies, security standards, and audit requirements.
- Ensure team adheres to SOP

**Good-to-Have**
- Experience in MAC Device Support
- Mobile Device Management and Administration
- Knowledge on supporting Citrix and Servers
- Software distribution and image management
- Experience with PowerShell

**JD 3: Mobile Device Management (MDM) Administrator**

Role: Mobile Device Management Administrator

Required Technical Skill Set: VMWare Workspace One

Desired Experience Range: 4-7 Years of Experience

Location of Requirement: Singapore

**Must-Have**
- Administering, Monitoring and management of VMWare Workspace One MDM Portal
- Experience in managing the Omnissa UAG environment and centrally manage all end point devices
- Deploying and managing Office apps, LOB apps, Weblinks, store apps through Workspace One.
- MDM authority Provisioning, Role Based Access control management.
- Active Directory groups and users management
- Mobile Device Management and Mobile Application Management through Vmware Workspace One
- Win10 Autopilot enrollment, DATP, monitoring and compliance.
- Non-compliant device retirement, house keeping activities, end user communication assistance, etc.
- Managing and configuring Security policies, configuration profile policies, restriction policies, etc.
- Preparation of device compliance report and improve the compliance percentage month on month basis.
- Improve quality of services, using trend analysis and improve compliance using exceptional methodology.
- Acting as an interface between the client and MDM system.
- Identify the issue by interpreting and design a resolution based on product knowledge and features.
- Knowledge of Android Enterprise, DEP, Autopilot, Mac Management, etc.

**Good-to-Have**
- Software distribution and Patch management
- Manage and administer client health, including the process of getting clients healthy