Programme Manager/senior Programme Manager

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- This position is for Lee Kong Chian School of Business (LKCSB).
- Academic & Programme Management- Lead and oversee end-to-end management of programmes, ensuring a seamless execution, exceptional service delivery and excellent student experience.
- Provide strategic guidance and support faculty members on academic matters, including exam administration, grading processes and student assessments to ensure a seamless academic experience.
- Develop and maintain a comprehensive repository of course materials, academic policies and student portal updates.
- Manage course registration, scheduling and evaluations, ensuring adherence to academic policies and deadlines.
- Ensure compliance with institutional and regulatory requirements, including student records management.
- Student & Alumni Engagement- Serve as the primary point of contact for students, ensuring a high touch service
- Proactively troubleshoot and provide immediate solutions to help students navigate internal systems, processes and procedures
- Oversee the planning of student events
- Maintain and leverage student and alumni databases for relationship management and long-term engagement
- Accreditation & Academic Review- Lead efforts in programme accreditation and reviews,
- Establish a data-driven feedback mechanism to track student satisfaction, faculty effectiveness, programme impact and implementing improvements accordingly.
- External Relations & Experiential Learning- Oversee international study segments, ensuring an immersive and seamless global learning experience
- Manage partnerships with industry leaders, multinational corporations and global institutions to enhance experiential learning opportunities for students
- Develop and expand corporate and academic networks, creating opportunities for student engagement beyond the classroom.
- Budgeting & Financial Oversight- Develop and manage the programme budget, ensuring financial sustainability and efficient resource allocation.
- Work closely with finance teams to ensure accurate forecasting, cost optimization and revenue tracking in alignment with SMU's business goals.
- Leadership and Team Management- Drive team performance and achieve programme objectives through effective coaching, guidance and building a collaborative culture. This is done through effective workload distribution, professional development, and best practices.
- Set strategic priorities, optimize workflows and establish best practices to enhance programme efficiency and impact.
- New Academic Programmes- Lead efforts in new programme proposals including coordinating market research, employment trends, competitor offerings and feasibility study.
- Facilitate approvals including internal committees, government agencies, budget and other resources.
- Ensure accreditation and regulatory compliance.
- Lead efforts to launch the programme including recruitment, marketing, orientation and systems set up.
- Ensure ongoing evaluation including student outcomes, faculty feedback and employment rates.
- Provide regular reports to academic leadership and accreditation bodies.
- Student Records- Manage systems related work such as course enrolment, grades processing, credit transfe and exemptions.
- Administer facets survey.
- Other Duties as Assigned- Support special projects, events and initiatives that align with the programme's long term goals.

**QUALIFICATIONS**
- Bachelor's degree. Having a Master's degree will be advantageous.
- At least 10 years of relevant working experience, preferably in an educational setting.
- Prior experience relevant to this position or acquired in an Institute of Higher Learning (IHL) will be advantageous.
- Team management and coaching/mentoring skills.
- Exceptional interpersonal skills to engage with diverse stakeholders and foster collaborative working relationships.
- Adept in using MS Office (Excel, Powerpoint, Word) and video conferencing tools.
- Analytical and meticulous with an eye for details.
- A good team player, independent and proactive.
- Ability to multi-task with good interpersonal and communication skills.
- Decisive, with ability to work well under pressure.
- Able to work on weekends and weekday evenings when required.
- Flexibility to perform ad-hoc duties as needed.
- Able to travel