Executive Conference Lead

JLL supports the Whole You, personally and professionally.

Executive Conference Lead
Work dynamics

Overall Role
The Executive Conference Lead plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are specialized in welcoming C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing state of the art service support and execution of duties to the highest standards.

Duties & responsibilities
What this job involves
- Site Operations
Strategize and oversee seamless end-to-end conference executive suite operationalization, governing top notch hospitality experience
Create a comfortable, welcoming and hospitable experience for C-Suite employees at the executive floor employees and their guest.
Boost agility in the workplace by managing up-to-date VVIP / visitor information.
Host and succeed VVIPs and their guest throughout their visit to ensure highest level of hospitality
Curate menu to help plan & support request required by BUs and ensure requirement are met at high standards
Manage end-to-end communications & process throughout request / feedback from the team
Support special events by Managing server & Tea ladies managing F&B for C-Suite employees & VVIPs
Vendor management to provide first class consumables to enhance space for clients

Customer Services
Foster a sense of community and create happiness at work for our team, our client and their guest.
Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.
Govern and train team members to showcase and represent high level of hospitality while running the space
Ensure grooming guidelines are set to ensure brand consistency

Visitor Management
Provide personable and seamless visitor registration services for the C-suite and VVIP guests
Creating welcome packs for VVIP guest / visitors
Plan and execute F&B during meetings and conferences with Server and Tea Ladies
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services
Act as the bridge to concierge services with local expertise and insider knowledge.
Manage transportations request from visitors and employees.

Conference Meeting Room Booking
Assist & educate client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by efficient turnaround of meeting rooms.
Plan experiences and community events with team members within and beyond the office, that unite people and inject fun into the workplace.

Experience
5-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
Managed high profile management team (e.g., C-suite & VVIPS)
Prior experience to manage meeting room services is an advantage
Diploma from an accredited institute

Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English
Proactive mindset and ability to manage C-suite and VVIP personnel’s
Knowledge of food handling and white glove service skills are essential

Personal Skills
Ability to meet tight schedules and deliver high quality of work
High level of communication and interpersonal skills
Good Grooming throughout the day to ensure professionalism

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achiev