Centre Manager

2 weeks ago

Singapore ARTGRAIN HOLDING PTE. LTD. Full time

**Key Responsibilities**

**Operational Support**:

- Conduct weekly meeting to facilitate clear communications and directions to the Customer Relations Associates.
- Ensure adherence to Standards Operations Procedure.
- Ensure the smooth execution of administrative and logístical tasks.

**Team Management**:

- Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work place.
- Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly.

**Centre Management**
- Drive students’ enrolments and reduce withdrawal numbers.
- Follow up on withdrawals and trial conversions closely with the customers.
- Ensure that the centre is clean and facilities are well-maintained.

**Customer Service Excellence**:

- Oversee customer service initiatives, ensuring exceptional service delivery.
- Manage and resolve escalated inquiries and concerns.
- Create a warm and professional customer service experience.
- Establish rapport and build relationships with both prospective and existing customers.

**Financial Responsibilities**:

- Timely submission of financial reports.
- Submit part-timer Customer Relations Associate and cleaner’s timesheet to HR.

**Teacher Support**:

- Source relief teacher when required.
- Co-ordinate and arrange reschedule of classes with the teachers.
- Conduct teacher orientation to ensure that they are familiar with the centre’s equipment.
- Ensure that teachers adhere to the Standards Operations Procedure.
- Timely submission of teacher’s payroll report to HQ.
- Any other ad-hoc projects or assignments which might be assigned from time to time

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