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L2/l3 Production Support

3 weeks ago

Singapore D L RESOURCES PTE LTD Full time

**Key Skills**:
Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management,

Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting

Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

**Job Objectives**:
**Key Responsibilities**:

- Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
- Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
- Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
- Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
- Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
- Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
- Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
- Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
- Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
- Manage and respond to users on timely manner for reported production issues/clarification

**Key Requirements**
- Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
- Proven experience in project management, particularly in a production support environment
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Hands-on experience in IT Operations/Production support L2/L3.
- Experience in ITIL process and tools like Control-M is a plus.
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.