Customer Success Intern

1 week ago

Singapore Trustana Full time

Join Trustana and be a part of our mission to democratize access to import & export markets for all. We are working towards facilitating international participation from companies of all sizes, and supporting the evolution and modernization of SMEs globally.

Trustana is a curated B2B trade platform of verifiable, international traders. Designed to empower buyers and suppliers to grow their businesses with confidence, Trustana connects trusted trade partners and supports them through their end-to-end trade journey.

Trustana's goal is to enable buyers to bring the highest quality products to their customers by connecting them with pre-screened, curated international suppliers. It also helps suppliers to expand their customer base by supporting the internationalization of their products and connecting them with reputable buyers. The platform leverages decentralised technology to enable users to have control and ownership over their data.

Founded by Temasek, a global investment company headquartered in Singapore, Trustana is based in Singapore with a hub in China.

**Key Responsibilities**
- Support the end-to-end process of on-boarding new key accounts, handling incoming customer feedback, issues, and requests
- Collaborate with commercial team to support existing, new, and potential customers with utilising the Trustana product
- Account manage VIP customers to maintain high customer satisfaction rates, renewal and identify upsell opportunities
- Analyse customer performance data and create quarterly reports
- Educate and train customers to learn new policies, functions, rules and trends
- Liaise directly with Trustana customers to develop deep understanding of customers' concerns and thoughts regarding the use of products and maintaining strong relationships with key users and decision makers; keeping them connected/updated with product enhancement
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas
- Build and maintain a comprehensive database of referenceable customer contacts in CRM
- Strong passion for working in a start-up environment
- Empathetic, patient and a great listener
- Customer-centric, enjoy communicating and fostering positive business relationships

**Our Culture & Benefits**

We are a fast growing, multicultural organization with a range of talents from different parts of the world. A progressive company like ours embraces diversity and fosters an inclusive environment for our people to do their best. With a flat hierarchy, we ensure friendliness within our quarters and our employees are provided with unlimited annual leaves and extensive insurance coverage.

**Equal Opportunity Statement**

Our company embraces diversity in all of its forms and fosters an inclusive environment for all people to do the best work of their lives with us.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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