Senior Client Experience Associate

1 week ago

Singapore OANDA Full time

**About the role**

If you like working with people on a daily basis and you want to speed up your career in FinTech, you should join our global Client Experience Team It is a great opportunity to broaden knowledge of Forex area and cooperate with other departments in the company.

Our Client Experience Associates are responsible for front-line point-of-contact for our customers and handling all customer questions and inquiries with the highest degree of courtesy.

**What will be your scope of duties?**
- Providing advanced troubleshooting assistance to customers having difficulty accessing the platform.
- Identifying customer needs to ensure high customer satisfaction, growth, and retention of business.
- Taking part in acting-supervisor/team lead duties in the absence of management and with ad-hoc tasks.
- Providing training to newer CX associates on processes and procedures.
- Maintaining a well-developed working knowledge of the complete line of products and services offered by OANDA.
- Cooperating with and supporting other Departments - Account Onboarding, Compliance, Legal etc.
- Maintaining licensing (as required) within the regulated supported regions (NFA, MAS, ASIC).

**What are we looking for?**
- Minimum of 1-2 years of experience in a customer facing role.
- Fluent knowledge of English and Mandarin.
- Previous experience with CRM system - Microsoft Dynamics, Salesforce, SAP, Oracle, Zendesk etc.
- Flexibility to work from the office (once a week) and work sometimes during the public holidays.
- Good leadership skills.
- Excellent communications skills and positive attitude.
- Detail-oriented, reliable, and resourceful.
- Passionate about learning and strive to gain new knowledge about product and service changes.
- Singaporeans and Singapore PRs are preferred.

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