Exec/ Snr Exec/ Section Mgr/ Snr Section Mgr

**What the role is**
- Within PSD, the Chief HR Officer’s Office (CHROO) serves to professionalise HR in the Public Service and provide thought leadership to some 3,400 HR leaders and officers across the Public Service. CHROO’s vision is to position the Public Service as “The Employer of Choice” to attract, manage and develop our officers to contribute towards building a “Trusted Public Service with Citizens at the Centre”.
The HR Professional Development Programme launched by CHROO has gained traction over the last 2 years. Within the HR function, we are now expanding the programme with a payroll track.

At the end of the programme, you will be equipped with in-demand payroll skills and will be ready to pursue more job opportunities in both the public service and the private sector.

**What you will be working on**
- Senior Section Manager/ Section Manager,

**Responsibilities**:
The Senior Section Manager / Section Manager, Payroll and Claims is the first line supervisor, leading a team of Senior Executives and Executives to deliver payroll and claims shared services to government agencies.
1. Oversee daily operations and ensure transactions are processed in compliance with prevailing legislation, policies, guidelines and practices.
2. Put in place necessary structures, processes and procedures and use data analytics and prevailing workforce management and other tools and technologies to track progress of Service Requests, manage team and individual workload, facilitate effective resource planning and minimise service lapses.
3. Carry out and guide staff on basic troubleshooting and management of bots and other automation tools, and work with the Ops-Tech team for more complex troubleshooting. Put in place contingency plans for bot failures and assess risks to operations and develop and implement risk mitigation plans.
4. Address complex payroll cases and propose solutions/recommendations to resolve the issue. Identify and assess weakness/gaps in controls and implement measures to strengthen controls and mitigate risks.
5. Oversee and address audit issues and observations via thorough investigations, implement and strengthen controls arising from audit lapses.
6. Review Standard Operating Procedures (SOPs) and issue operating notices to streamline payroll and claims processes, including bonus payments, tax payments and CPF payments across all teams and agencies.
7. Facilitate process reviews using digital tools or analytics and process improvement techniques to remove or reduce unproductive steps within the workflows and introduce more efficient and productive ways.
8. Establish and maintain close working relationships with Agency partners, policy and system owners, liaising on issues in the implementation of policies and escalating any issues, when required.
Senior Executive/ Executive

**Responsibilities**:
The Senior Executive/Executive plays an instrumental role in VITAL's shared services team, delivering Payroll & Claims Services to our service partners. As the Senior Executive/Executive in VITAL, your role will encompass the following:
1. Handling payroll and claims processing for various government agencies in accordance to the stipulated service standards and SOPs (Standard Operating Procedures)
2. Process salaries (including bonuses), CPF and other statutory contributions of existing and new employees
3. Process salaries of exit cases (including no-pay leave)
4. Ensure that appropriate certification and approvals are in place
5. Ensure that all pay transactions are being verified and approved by Supervisor before being processed for payments
6. Respond timely to customers enquires pertaining to payroll
7. Exercise independent analysis and judgement according to SOPs (Standard Operating Procedures) and recommend course of action when responding to client agencies and customers
8. Conduct independent reviews of work processes and systems and recommend possible improvements to achieve greater efficiency and effectiveness
9. Billing of seconded officers for various government agencies
10. Perform manual computations of overpayment cases and ensure recoveries are promptly followed up
11. Process Journals and Payment Vouchers in accordance to SOPs (Standard Operating Procedures)
12. Any other ad-hoc projects or tasks assigned by supervisors

**What we are looking for**
- Senior Section Manager/ Section Manager,
Key Competencies/ Knowledge Required
- Strong business, systems and process knowledge, and sound knowledge of HR and Payroll, and its eco-system and landscape
- Good collaboration and stakeholder engagement skills
- Strong digital skills, especially in one or more of skills relating to data analytics, design thinking and automation

Senior Executive/ Executive
Key Competencies/ Knowledge Preferred
- Payroll and/or accounting knowledge and experience
- Data analytics