
Senior Manager, Group Data Product
5 days ago
FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Malaysia, Vietnam, and Japan, offering life and medical insurance, general insurance and employee benefits across a number of its markets.
FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.
Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group. For more information please visit WWW.FWD.COM
PURPOSE
KEY ACCOUNTABILITIES
- Understand business and customer needs, and facilitate with stakeholder and customer engagement platform development team to define and design innovative customer service by using real time data API, data and AI service
- Design data API and data service along customer engagement journey to provide end to end real time customer data stream such as customer, policy, claim, engagement, moment, product recommendation and external data sources.
- Conduct new technology solutioning and testing to identify the best real time data stream solution for FWD customer engagement platform
- Manage the implementation of real time data stream and API and conduct trouble shooting
- Design and manage the implementation Single Customer View with common data model to achieve consistency and scalable
- Deploy AI engines to provide personalized assessment and smart recommendation in customer engagement platform e.g. people like you, predictive rewards, predictive health, coverage checker.
- Work with technology team for data maintenance support.
QUALIFICATIONS / EXPERIENCE
- Bachelor’s / master’s degree or equivalent experience.
- 10+ years of experience with data API, CDC, ETL and real time decision engine development
- At least 3 years real time data stream or data management role.
- In-depth understanding of data management (e. g. permissions, security, and monitoring). Financial especially insurance background is appreciated
- Familiar with Single Customer View and Common Data Model
KNOWLEDGE & TECHNICAL SKILLS
- At least 5 years’ experience on Apache Kafka, knowledge on confluent platform will be a plus.
- Proved hands-on experience with scripting languages such as Shell and Python.
- Experience with Data API design and implementation.
- Experience in an agile SDLC environment.
- At least 5 years’ experience with Microsoft Azure Data Lake, Data Factory, and SQL Database products or equivalent products from other cloud services providers (e. g. AWS Elastic MapReduce, AWS Data Pipeline, Amazon RDS).
- Excellent analytical and organization skills.
- Effective working in a team as well as working independently.
- Strong written and verbal communication skills.
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