
Patient Service Executive
4 hours ago
**Description of Job Role:
A Patient Service Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She assists in on-the-job training for new patient service associate staff and participates in quality improvement projects and initiatives.
H/She may work in various clinic locations when the needs arise.
H/She should be organised and responsive. She should possess effective communication and interpersonal skills.
**Roles and Responsibilities:
**Provide front-desk services**
- Manage and respond to enquiries
- Liaise with patients and other stakeholders to provide services to patients
- Schedule appointments for patients
- Perform registration and necessary discharge procedures for patients
- Provide advice on invoicing matters to patients and Perform payment collection procedures
- Identify situations where patients require additional attention
- Perform service recovery
- Promote use of automated or self-help services, e.g. Patients Satisfaction surveys in-clinic
**Support clinic operations**
- Prepare treatment rooms.
- Manage inventories of clinical and non-clinical items
- Conduct training of staff
- Generate reports
**Perform quality management**
- Participate in quality improvement initiatives and projects
- Participate in the execution of designated emergency response tasks
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