Customer Relations Officer

2 weeks ago


Singapore PERSOLKELLY Singapore Pte Ltd Full time

Retail malls with rotating shifts
- Managing of the Customer Service Counter
- Providing excellent customer service experience within the retail mall

**Responsibilities**
- Managing of the Customer Service Counter and exhibiting excellent customer service skills in the course of duty
- Provide timely and accurate clarification and advice to enquiries from the public
- Handling of customers’ feedback and complaints
- Perform paging and in-house announcement based on the standard guidelines
- Receiving in-coming calls and making out-going calls
- Handling and administering of lost and found items
- Assist in the execution of the mall’s promotions and events
- Mall round duties for in-mall Marketing Communication facilities inspection
- Managing partners’ loyal programme redemptions

**Requirements**:

- GCE ’O’ Levels and above
- Preferably with at least 1 year of relevant working experience in similar capacity
- High self-initiative and attentive to details
- Comfortable with 6 days rotating shifts work including weekends and public holidays
- Must be computer literate, customer oriented with good communication and interpersonal skills

**For interested applicant, kindly send your resume in MS. Word format.**

**Job code: SHEL**

**EA Reg No.: R2095332 (Low Yi Ping, Sherlyn)**

**EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)**

569922



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