Order Processing Specialist

1 week ago

Kallang, Singapore Geberit South East Asia Pte Ltd. Full time

**Key Responsibilities**:

- **Order Processing & Fulfillment**_
- Process customer purchase orders for Southeast Asia and Japan, ensuring adherence to approved pricing and discount structures in sales quotations within management guidelines.
- Verify with the Market Head of Sales (HOS) to confirm that the correct selling price and approved discounts are accurately reflected in sales quotations and customer purchase orders prior to SAP order processing.
- Ensure timely and accurate order processing and invoicing in compliance with established SAP procedures and order processing standards.
- **Customer Service & Logistics Coordination**_
- Deliver a high standard of customer service by proactively providing advanced shipping notifications and ensuring complete and accurate shipment information and documentation.
- Respond promptly and professionally to customer inquiries, providing updates and resolving issues effectively.
- Maintain accurate and up-to-date order status in weekly Sales and Orderbook reports with a strong focus on data precision.
- Prepare necessary shipping and banking documentation for Letter of Credit (LC) negotiations.
- Build and maintain strong relationships with internal stakeholders (Geberit Europe and China factories) and external stakeholders (customers) to facilitate smooth fulfillment operations.
- Proactively follow up with Southeast Asia customers regarding outstanding Accounts Receivable.
- **Continuous Improvement & Compliance**_
- Adhere to internal controls and best practices in accordance with group policies.
- Regularly review order processing workflows and documentation with manager to identify opportunities for process optimization and efficiency gains.
- Generate and analyze reports to track order processing performance and identify areas for operational improvement.

**Qualifications**:

- Minimum Education: Diploma or relevant certifications in Logistics, Supply Chain Management, or a related discipline.
- 3-5 years of related experience.
- Understands fundamental logistics processes, including shipping method.
- Proficient in Microsoft Excel, including basic data analysis and reporting; SAP proficiency is highly preferred.

**Job Types**: Full-time, Permanent

Pay: $3,500.00 - $4,500.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave
- Professional development
- Work from home

Schedule:

- Holidays
- Monday to Friday

Supplemental Pay:

- Yearly bonus

Work Location: In person

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