Sales Coverage Support

3 days ago

Singapore Pontoon Asia Pacific Full time

C- Posted by
- Chandan Kumar- Recruiter**Job Description Summary**

Sales Coverage Support is responsible for supporting the sales team in their client facing activities. Work includes:

- Working with the Sales team to clarify the support required
- Determining the most effective deployment of the Sales Support Analysts (prioritization)
- Supporting in the resolution of complex issues and direct the handling of client support interactions
- Ensuring adherence to applicable internal policies and external legal/regulatory frameworks
- Partnering with sales coverage team, origination, trading, client services, operations staff and with other business areas to both gather information and direct client enquiries

This role will support APAC Fixed Income and Currencies (“FIC”) front office engagement in all KYC and Client Perimeter matters to ensure compliance with stipulated regular review deadlines. This role will also be involved in the management of APAC FIC’s Client Perimeter, as well as the coordination of FIC’s involvement in regional projects. This role will also partake in global initiatives as part of the broader Global FIC ACO Team.

**Your key responsibilities include but not limited to**:

- Support FIC Front Office on matters pertaining to KYC across new client onboarding, product extension / reactivation and regular review
- Work closely with FIC sales / traders and our KYC Ops to facilitate reviews of FIC’s client regular review population and resolving issues and bottlenecks
- Facilitate the review of FIC’s Client Perimeter, periodically reviewing client accounts that do not meet activity thresholds and support the bank’s ongoing effort to keep our client perimeter lean
- Adapt to the needs of the business as and when it arises e.g. BAU issues, urgent client onboarding
- Act as a business conduit between Front Office and our infrastructure partners (e.g. KYC ops, AFC, Compliance) to get tasks completed and resolve issues
- Feedback issues / lessons learnt / best practices from the regional to the broader Global teams and vice versa
- Escalate any issues to Manager on a timely basis

**Your skills and experience**:

- Good understanding of KYC requirements, specifically HK & SG Anti-Money Laundering / Anti-Financial Crime policies will be preferred
- 2 - 3 years of experience on Client onboarding, Middle Ops, Compliance, AFC or KYC risk-based role at a major global financial institution
- Good with Microsoft Office Tools is a must - Excel, Word, Powerpoint
- Good data analytical and problem solving skills

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