Customer Experience Intern

1 week ago

Singapore Bovm Pte Ltd ("BOVEM") Full time

BOVEM is a growing consumer lifestyle brand and Asia's first premium manscaping DTC brand. Our goal is to build the quintessential lifestyle for men through grooming. BOVEM currently retails to over 30 countries and counting and seek to rapidly expand and accelerate our growth along with the success of our team. Coupled with our mission for sustainability, BOVEM also supports communities regionally and commits to several environmental efforts.
- You will set excellent customer experience standards to convert potential customers into long-term brand supporters. You will be responsible for mentoring Customer Support staff and agents and helping to improve theirs and the support team's KPI. You will help to improve support processes, drive performance and delivering professional feedback. You deeply care about customer satisfaction and lead by example by being the customer's advocate.**Your Key Responsibilities**
- Work with business tools to monitor support tickets and ensure a world-class customer experience delivery
- Understand and support company procedures & SLAs; regular reviews, processed, and guidelines
- Regularly evaluate workflows to streamline them and make them more relevant both internally and externally
- Foster an environment of continuous improvement and engagement. Proactively implement process improvements to ensure high service quality
- Make educated and empathetic decisions to handle escalated support queries and drive customer satisfaction
- Develop RMA process

**Requirements**:

- Hands-on attitude and to remain calm under pressure
- Fluent in English with excellent written communication skills
- Able to solve problems by thinking analytically and creatively
- Familar with e-commerce trends and reliable engagement is an essential function of this position
- Highly flexible when necessary
- Able to be empathetic and patient with each agent and customer alike
- Able to determine the appropriate customer needs and initate the right solutions
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organise, and set task priorities

**Good to Haves**
- Experience in e-commerce or startup environment

**Why Join Us?**

**How to Apply?

  • Intern, Customer Experience

    1 week ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Internship **Summary** If you’re up for a challenging yet purpose-filled role, we welcome you to our team! You will be part of Scoot's Customer Experience team which drives customer satisfaction & loyalty through comprehensive understanding and continuous improvement of various touchpoints of the Customer Journey for Scoot passengers. You will be...

  • Customer Experience Intern

    2 weeks ago

    Singapore Hmlet Pte. Ltd. Full time

    **Job Description**: **About the job** Hmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost effective and hassle-free accommodation solution. Backed up by Sequoia Capital and Burda Principal Investments, we change the way people live by leveraging technology, design, planning, and...

  • Customer Experience

    2 weeks ago

    Singapore Stranger Soccer Full time

    Company Stranger Soccer Designation Customer Experience & Growth Intern Date Listed 11 Dec 2024 Job Type Entry Level / Junior Executive - Intern/TS Job Period From Feb 2025, For At Least 6 Months Profession Healthcare / Pharmaceutical / Sports Industry Healthcare / Fitness / Sports Location Name Singapore Allowance / Remuneration $600 -...

  • Customer Experience and Sales Intern

    2 weeks ago

    Singapore Moovaz Full time

    **About us** Moovaz is the global movement of people and technology, dedicated to make international relocation a freeing and exhilarating experience. Our innovative solutions enable our hosts and vendors to liberate the consumers to move without fear and move with hope and anticipation of what’s to come. We aim to liberate everyone from the overwhelming...

  • Intern: Customer Experience, Marketing

    4 days ago

    Singapore Stranger Soccer Full time

    **Responsibilities** - Coordinating and executing various key initiatives related to customer experience, marketing, and international expansion - Maintaining strong relationships with top customers and partners - Assisting with ad hoc projects - Periodically serving on the front lines of the customer experience, serving as an “Official Host” of a few...

  • Intern (Customer Experience)

    1 week ago

    Singapore TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Customer Experience and Marketing Intern

    1 week ago

    Singapore EV-ELECTRIC (EVE) CHARGING PTE. LTD. Full time

    Roles & ResponsibilitiesEVe Charging Pte Ltd is Singapore's leading EV charging solutions provider, a wholly owned subsidiary of Land Transport Authority (LTA), tasked with managing Electrical Vehicle (EV) charger deployment for HDB carparks and undertaking supporting electrical infrastructure upgrades.As a Customer Experience and Marketing Intern at EVe,...

  • Customer Experience

    3 weeks ago

    Singapore DESIGN COLLECTION PTE. LTD. Full time

    Roles & ResponsibilitiesKey ResponsibilitiesAre you someone who finds joy in helping others, thrives in an organised environment, and values meaningful interactions? At Design Collection Denmark, we're inviting you to be the face of our Bang & Olufsen Service Centre - a warm, welcoming point of contact where luxury design meets outstanding customer care.As a...

  • Customer Experience

    2 days ago

    Singapore Stranger Soccer Full time

    Calling all truly AWESOME people! **About Stranger Soccer** **Role and Responsibilities** - Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week - Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service,...

  • Customer Experience

    1 week ago

    Singapore Stranger Soccer Full time

    Calling all truly AWESOME people! **About Stranger Soccer** **Role and Responsibilities** - Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week - Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service,...