Customer Experience Intern

4 days ago

Singapore Bovm Pte Ltd ("BOVEM") Full time

BOVEM is a growing consumer lifestyle brand and Asia's first premium manscaping DTC brand. Our goal is to build the quintessential lifestyle for men through grooming. BOVEM currently retails to over 30 countries and counting and seek to rapidly expand and accelerate our growth along with the success of our team. Coupled with our mission for sustainability, BOVEM also supports communities regionally and commits to several environmental efforts.
- You will set excellent customer experience standards to convert potential customers into long-term brand supporters. You will be responsible for mentoring Customer Support staff and agents and helping to improve theirs and the support team's KPI. You will help to improve support processes, drive performance and delivering professional feedback. You deeply care about customer satisfaction and lead by example by being the customer's advocate.**Your Key Responsibilities**
- Work with business tools to monitor support tickets and ensure a world-class customer experience delivery
- Understand and support company procedures & SLAs; regular reviews, processed, and guidelines
- Regularly evaluate workflows to streamline them and make them more relevant both internally and externally
- Foster an environment of continuous improvement and engagement. Proactively implement process improvements to ensure high service quality
- Make educated and empathetic decisions to handle escalated support queries and drive customer satisfaction
- Develop RMA process

**Requirements**:

- Hands-on attitude and to remain calm under pressure
- Fluent in English with excellent written communication skills
- Able to solve problems by thinking analytically and creatively
- Familar with e-commerce trends and reliable engagement is an essential function of this position
- Highly flexible when necessary
- Able to be empathetic and patient with each agent and customer alike
- Able to determine the appropriate customer needs and initate the right solutions
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organise, and set task priorities

**Good to Haves**
- Experience in e-commerce or startup environment

**Why Join Us?**

**How to Apply?

  • Customer Experience Intern

    2 weeks ago

    Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Customer Experience Intern

    1 week ago

    Singapore Hmlet Pte. Ltd. Full time

    **Job Description**: **About the job** Hmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost effective and hassle-free accommodation solution. Backed up by Sequoia Capital and Burda Principal Investments, we change the way people live by leveraging technology, design, planning, and...

  • Customer Experience

    1 week ago

    Singapore Stranger Soccer Full time

    Company Stranger Soccer Designation Customer Experience & Growth Intern Date Listed 11 Dec 2024 Job Type Entry Level / Junior Executive - Intern/TS Job Period From Feb 2025, For At Least 6 Months Profession Healthcare / Pharmaceutical / Sports Industry Healthcare / Fitness / Sports Location Name Singapore Allowance / Remuneration $600 -...

  • Customer Experience and Sales Intern

    2 weeks ago

    Singapore Moovaz Full time

    **About us** Moovaz is the global movement of people and technology, dedicated to make international relocation a freeing and exhilarating experience. Our innovative solutions enable our hosts and vendors to liberate the consumers to move without fear and move with hope and anticipation of what’s to come. We aim to liberate everyone from the overwhelming...

  • Intern (Customer Experience)

    4 days ago

    Singapore TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Customer Experience and Data Analytics Intern

    6 days ago

    Singapore Schneider Electric Full time $40,000 - $80,000 per year

    Job Description:In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate...

  • Customer Experience Specialist

    2 weeks ago

    Singapore beBeeCustomerExperience Full time $45,000 - $75,000

    Job Title: Customer Experience SpecialistAre you a customer service enthusiast looking to take your skills to the next level? We are seeking an experienced Customer Experience Specialist to join our team.Job Summary:As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences through proactive communication,...

  • Customer Experience Professional

    2 weeks ago

    Singapore beBeeCustomer Full time $80,000 - $120,000

    Customer Experience LeaderAs a seasoned Customer Experience Specialist, you will be responsible for driving customer satisfaction and improving internal processes. Key responsibilities include:Create surveys to identify issues and address concerns.Develop supplier surveys to understand concerns and devise strategies for improvement.Design internal surveys to...

  • Customer Experience Coach

    1 week ago

    Singapore beBeeQuality Full time $3,500 - $5,500

    Job Title: Customer Experience CoachJob Summary: We are seeking a seasoned professional to lead our customer experience team as a Customer Experience Coach. As a key member of the team, you will be responsible for conducting training sessions for new staff on product knowledge and monitoring customer transactions to ensure high-quality service delivery.Key...

  • Customer Experience Manager

    1 week ago

    Singapore beBeeCustomerExperience Full time $80,000 - $120,000

    Job Title: Customer Experience ManagerThe Customer Experience Manager will be responsible for driving initiatives to enhance service delivery to the public. This role requires a strong understanding of customer insights and experience, as well as excellent presentation, writing, and communication skills with various stakeholders.Key Responsibilities:Conduct...