Intern (Customer Experience)

2 weeks ago

Singapore TDCX Full time

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
To analyze “Voice of the customer” (VOC) and behavioural information to understand customer satisfiers and dissatisfiers.
To establish and measure Contact Centre quality index on a monthly basis to identify gaps in either processes or soft skills for improvement.
To achieve desired contact outcomes with the aim to meet both customer and business expectations.
Review established work procedures (workflow) to improve service to the customer.
Ensure that all evaluators are well-calibrated for transaction monitoring.
Implement initiatives or programs to instill and encourage positive cultural changes to customer experience.
To ensure that all evaluators are well-calibrated for transaction monitoring.
To evaluate Complimentary Letters and measure staff performance.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferably with 1 year of working experience in the related field is ideal for this position. However, fresh graduate is encouraged to apply.
Strong organisational skills, time management, meticulous, inquisitive and motivation to exceed expectations.
Self-starter who can meet deadlines and enjoys working in fast-paced environment.
Comfortable working with computers and multiple systems.
Detail-oriented, fluency in Microsoft Office Suite (Excel, Word, PowerPoint, etc), and passion for problem-solving.
Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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