
Intern (Customer Experience)
5 days ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
To analyze “Voice of the customer” (VOC) and behavioural information to understand customer satisfiers and dissatisfiers.
To establish and measure Contact Centre quality index on a monthly basis to identify gaps in either processes or soft skills for improvement.
To achieve desired contact outcomes with the aim to meet both customer and business expectations.
Review established work procedures (workflow) to improve service to the customer.
Ensure that all evaluators are well-calibrated for transaction monitoring.
Implement initiatives or programs to instill and encourage positive cultural changes to customer experience.
To ensure that all evaluators are well-calibrated for transaction monitoring.
To evaluate Complimentary Letters and measure staff performance.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferably with 1 year of working experience in the related field is ideal for this position. However, fresh graduate is encouraged to apply.
Strong organisational skills, time management, meticulous, inquisitive and motivation to exceed expectations.
Self-starter who can meet deadlines and enjoys working in fast-paced environment.
Comfortable working with computers and multiple systems.
Detail-oriented, fluency in Microsoft Office Suite (Excel, Word, PowerPoint, etc), and passion for problem-solving.
Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
-
Customer Experience Intern
1 week ago
Singapore Hmlet Pte. Ltd. Full time**Job Description**: **About the job** Hmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost effective and hassle-free accommodation solution. Backed up by Sequoia Capital and Burda Principal Investments, we change the way people live by leveraging technology, design, planning, and...
-
Customer Experience Intern
5 days ago
Singapore Bovm Pte Ltd ("BOVEM") Full timeBOVEM is a growing consumer lifestyle brand and Asia's first premium manscaping DTC brand. Our goal is to build the quintessential lifestyle for men through grooming. BOVEM currently retails to over 30 countries and counting and seek to rapidly expand and accelerate our growth along with the success of our team. Coupled with our mission for sustainability,...
-
Customer Experience
1 week ago
Singapore Stranger Soccer Full timeCompany Stranger Soccer Designation Customer Experience & Growth Intern Date Listed 11 Dec 2024 Job Type Entry Level / Junior Executive - Intern/TS Job Period From Feb 2025, For At Least 6 Months Profession Healthcare / Pharmaceutical / Sports Industry Healthcare / Fitness / Sports Location Name Singapore Allowance / Remuneration $600 -...
-
Customer Experience and Sales Intern
2 weeks ago
Singapore Moovaz Full time**About us** Moovaz is the global movement of people and technology, dedicated to make international relocation a freeing and exhilarating experience. Our innovative solutions enable our hosts and vendors to liberate the consumers to move without fear and move with hope and anticipation of what’s to come. We aim to liberate everyone from the overwhelming...
-
Singapore Schneider Electric Full time $40,000 - $80,000 per yearJob Description:In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate...
-
Customer Experience Specialist
2 weeks ago
Singapore beBeeCustomerExperience Full time $45,000 - $75,000Job Title: Customer Experience SpecialistAre you a customer service enthusiast looking to take your skills to the next level? We are seeking an experienced Customer Experience Specialist to join our team.Job Summary:As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences through proactive communication,...
-
Customer Experience Professional
2 weeks ago
Singapore beBeeCustomer Full time $80,000 - $120,000Customer Experience LeaderAs a seasoned Customer Experience Specialist, you will be responsible for driving customer satisfaction and improving internal processes. Key responsibilities include:Create surveys to identify issues and address concerns.Develop supplier surveys to understand concerns and devise strategies for improvement.Design internal surveys to...
-
Customer Experience Coach
1 week ago
Singapore beBeeQuality Full time $3,500 - $5,500Job Title: Customer Experience CoachJob Summary: We are seeking a seasoned professional to lead our customer experience team as a Customer Experience Coach. As a key member of the team, you will be responsible for conducting training sessions for new staff on product knowledge and monitoring customer transactions to ensure high-quality service delivery.Key...
-
Customer Experience Manager
1 week ago
Singapore beBeeCustomerExperience Full time $80,000 - $120,000Job Title: Customer Experience ManagerThe Customer Experience Manager will be responsible for driving initiatives to enhance service delivery to the public. This role requires a strong understanding of customer insights and experience, as well as excellent presentation, writing, and communication skills with various stakeholders.Key Responsibilities:Conduct...
-
Customer Experience Specialist
2 weeks ago
Singapore beBeeCustomerExperience Full time $3,200 - $4,800Job OverviewWe are seeking a skilled and dedicated Customer Experience Specialist to join our team. This individual will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and teamwork.The Customer Experience Specialist will play a vital role in handling incoming calls, greeting and assisting...