Customer Success Manager

5 days ago


Singapore Zoom Video Communications, Inc. Full time

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about

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About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
- About the Team
- We are looking for a Customer Success Manager (CSM) to join our amazing team. Reporting to our Head of Customer Success APAC based in Singapore, you will be the main window to strengthen the relationships with customers and ensure the successful deployment of Zoom products and high-quality services. Your efforts will promote customer satisfaction and happiness and help ZOOM grow in Indonesia and the APAC market.
- About the Role
- You will be the Trusted Advisor for strategic customer accounts and channel partners, managing deployment and product adoptions, and maintaining long-term relationships
- You will conduct onboarding training for new customers to help them achieve their business goals
- You will manage ongoing account meetings to communicate best practices
- You will analyse customer account trends and provide feedback to company partners to ensure quality standards, customer requirements, and features are deployed and addressed
- You will manage and nurture accounts to identify and eliminate risk attribution
- You will create monthly reports to highlight customer successes and provide ongoing recommendations for further optimization
- You will grow upsells and cross-sells opportunities and follow up on renewals to create the portfolio growth
- You will work with important internal stakeholders to produce required results
- You will provide an extra hand on ad-hoc basis tasks
- About You
- Minimum of 5 years experiences of Customer Success Management and experience in SaaS, Cloud, audio video industry preferred
- Have proven track servicing strategic accounts and working with key channel partners
- Manage your workflow and demonstrating account portfolio planning competency
- Have professional business level in English to present to executive and essential decision makers
- Have product knowledge of Video / Audio Collaboration and have the capability to provide customized presentations and demonstrations using web conferencing
- Have CSM-focused CRM experience, such as Totango or Gainsight
- Hold a BA/BS degree
- Ability to speak Bahasa Indonesia preferred.
- Based in Singapore or remote Indonesia

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.


Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Explore Zoom:
- Hear from our leadership team-
- Browse Awards and Employee Reviews on Comparably-
- Visit our Blog-
- Zoom with us-
- Find us on social at the links below and on- Instagram-
- View more jobs, sign up for job alerts and join our talent community.- Visit the Zoom careers site
- .

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