Customer Success Manager
5 days ago
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about
Zoom's Workstyles
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
- About the Team
- We are looking for a Customer Success Manager (CSM) to join our amazing team. Reporting to our Head of Customer Success APAC based in Singapore, you will be the main window to strengthen the relationships with customers and ensure the successful deployment of Zoom products and high-quality services. Your efforts will promote customer satisfaction and happiness and help ZOOM grow in Indonesia and the APAC market.
- About the Role
- You will be the Trusted Advisor for strategic customer accounts and channel partners, managing deployment and product adoptions, and maintaining long-term relationships
- You will conduct onboarding training for new customers to help them achieve their business goals
- You will manage ongoing account meetings to communicate best practices
- You will analyse customer account trends and provide feedback to company partners to ensure quality standards, customer requirements, and features are deployed and addressed
- You will manage and nurture accounts to identify and eliminate risk attribution
- You will create monthly reports to highlight customer successes and provide ongoing recommendations for further optimization
- You will grow upsells and cross-sells opportunities and follow up on renewals to create the portfolio growth
- You will work with important internal stakeholders to produce required results
- You will provide an extra hand on ad-hoc basis tasks
- About You
- Minimum of 5 years experiences of Customer Success Management and experience in SaaS, Cloud, audio video industry preferred
- Have proven track servicing strategic accounts and working with key channel partners
- Manage your workflow and demonstrating account portfolio planning competency
- Have professional business level in English to present to executive and essential decision makers
- Have product knowledge of Video / Audio Collaboration and have the capability to provide customized presentations and demonstrations using web conferencing
- Have CSM-focused CRM experience, such as Totango or Gainsight
- Hold a BA/BS degree
- Ability to speak Bahasa Indonesia preferred.
- Based in Singapore or remote Indonesia
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Explore Zoom:
- Hear from our leadership team-
- Browse Awards and Employee Reviews on Comparably-
- Visit our Blog-
- Zoom with us-
- Find us on social at the links below and on- Instagram-
- View more jobs, sign up for job alerts and join our talent community.- Visit the Zoom careers site
- .
LI-Remote
-
Customer Success Manager
5 days ago
Singapore DIGIFY PTE. LTD. Full timeAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...
-
Customer Success Manager
3 days ago
Singapore ViSenze - Artificial Intelligence for the Visual Web Full timeViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...
-
Manager, Customer Success
7 days ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...
-
Customer Success Manager
6 hours ago
Singapore Exabeam Full timeThe Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...
-
Customer Success Manager
1 day ago
Singapore Wolters Kluwer Full timeAbout the Company Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...
-
Customer Success Manager
1 day ago
Singapore CCH ASIA PTE LIMITED Full time**About the Company** Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...
-
Customer Success Manager
5 days ago
Singapore Digify Full timeDigify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...
-
Customer Success Manager
5 days ago
Singapore Kegmil Full timeAbout us: Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with superior technology and insights to supercharge their operational efficiency, service performance and...
-
Customer Success Manager
6 days ago
Singapore ENGAGEROCKET PTE. LTD. Full timeDescription EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...
-
Customer Success Manager
7 days ago
Singapore X0PA AI Full timeCustomer Success Manager X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI...
-
Customer Success Manager
6 days ago
Singapore BOARD International SA Full time**Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyze and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...
-
Customer Success Manager
6 days ago
Singapore Ethos BeathChapman Full time**Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-174571 **Contact** Yin Yin Pui- **Contact phone** +65 6692 0751 **Posted** about 5 hours ago - Our Client (clinical trial software and analytics) has a vacancy for Customer Success Manager (remote), a customer-facing role to establish strong...
-
Customer Success Manager
7 days ago
Singapore Zendesk Full timeJob Description Our Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk! We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value! A key fixture of our Success team is the work our CSMs do to...
-
Customer Success Manager
1 day ago
Singapore RED DOT ANALYTICS PTE. LTD. Full timePassionate about innovating and creating the frontier in data centre industry? Join our team to unfold the future of data centre operations! Red Dot Analytics specialises in developing cognitive digital twin solutions to transform data centre operations and management, towards smarter decisions and a sustainable future. You will be at the forefront of this...
-
Customer Success Manager
7 hours ago
Singapore This is an IT support group Full timeCustomer SuccessThe Customer Success Manager is responsible for ensuring timely renewal invitations, responding to customer inquiries, and maintaining agreed service levels. This involves fostering positive relationships with clients, conducting benefit reviews, and delivering timely and accurate reports.Key Responsibilities:• Achieving VONB targets•...
-
Manager, Customer Success
10 hours ago
Singapore This is an IT support group Full timeManager, Customer Success - Priceless Platform Digital Marketing Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple,...
-
Customer Success Manager
6 days ago
Singapore Sendbird Full timeWe are looking for an experienced Customer Success Manager who can drive success for some of our largest and fastest growing accounts across the APAC region. In this role you will be driving adoption of our Sendbird Products, delivering impactful outcomes in alignment with our customers' business goals and navigate complex customer organizations and...
-
Customer Success Manager
6 hours ago
Singapore London Stock Exchange Group Full timeAt LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. You will own the Customer Success Plans and the delivery of all agreed upon achievements. You will visit customers and establish relationships with key partners and user community to ensure we are delivering the ultimate...
-
Customer Success Manager
6 days ago
Singapore NEWBRIDGE ALLIANCE PTE. LTD. Full time**Customer Success Manager - Financial Crimes | Leading Solutions Company | Singapore We are working with a global well-established global leading solutions company in Singapore and are looking for a Customer Success Manager who has good knowledge with AML, fraud, financial crime or risk management related stuff to join them. **Responsibilities**: - Build...
-
Customer Success Manager
6 hours ago
Singapore LSEG (London Stock Exchange Group) Full timeAt LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. You will own the Customer Success Plans and the delivery of all agreed upon achievements. You will visit customers and establish relationships with key partners and user community to ensure we are delivering the ultimate...