
Operations Lead
6 days ago
5 years exp
**Roles & Responsibilities**
We are seeking an energetic and highly motivated Operations Manager to deploy efficient solutions to Clients. This new member will work closely with the Deputy CEO in implementation and client adoption of solutions to contactless, efficient Safe Management Measures.
- Manage and oversee the Operations team
- Responsible for processing client orders information with emphasis on accuracy and timelines
- Provide customer service support on client’s enquiries and requirement on order information and status
- Plan deployment schedule and advise client on the schedule
- Monitor system functions through remote and respond to abnormality
- Work closely with all cross-functional team to ensure clients’ operational requirements are met and/or manage client expectations
- Follow-up closely to ensure resolution of all problems and issues from clients
- Review and advise troubleshooting system for issues
- Participate in the design and implementation of systems based on customer requirements and best practices
- Responsible for creating SOPs and guides
WerkDone automates and optimizes processes with solutions to quickly and intelligently transform the way businesses are managed. We enhance employees' experience and build business agility by transforming key processes that integrate businesses. We utilize Process Automation, Digital Forms, Advance Workflows and Predictive AI - these new world technologies streamline the most traditional systems of records in the least invasive way. We revolutionize businesses by leveraging on the output of data intelligence to gain crucial business insights never seen before. Solving customers’ challenges is a way of being, at WerkDone. All of us at WerkDone live and breathe to unearth the choicest techno-solution to serve this means. Regardless the size of challenge, level of difficulty or geolocation, WerkDone modus operandi is get it done. Imagine techno-solutions now made within reach and viable for businesses.
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