Program Operations Associate

2 weeks ago

Singapore BEST OF ME PTE. LTD. Full time

**About BestOfMe**:
At BestOfMe, we believe professional development should be personalized, practical, and powerful. Through digital coaching, learning programs, and people-focused enablement, we help individuals and organizations unlock their full potential.

We’re expanding, and we’re looking for someone who thrives on structure, loves systems, and takes pride in getting things done right—the first time.

**About the Role**:
As a **Program Operations Associate**, you’ll be the operational engine behind our coaching and learning initiatives. From managing grant submissions to onboarding coaches and coachees, you’ll ensure our internal processes run smoothly, efficiently, and with full compliance.

This isn’t a client-facing role, but it’s absolutely mission-critical. If checklists make your heart sing, you live for organized documentation, and you enjoy enabling others to shine - you’ll feel right at home here.

**Key Responsibilities**:
**Program & Grant Administration**:

- Manage the full cycle of **grant approvals and claims**(e.g. IBF, HRD Corp)
- Ensure all documentation is accurate, complete, and compliant with funding body requirements
- Track and follow up on claim statuses, approvals, and audit readiness
- Liaise with internal and external stakeholders to resolve grant-related queries

**Coach & Member Onboarding**:

- Prepare and issue coach contracts (e.g. NDAs, service agreements)
- Collect and validate coach credentials, track records, and other onboarding documents
- Register members/coachees on the coaching platform and manage access rights

**Financial Operations Support**:

- Coordinate and track **coach payments**, ensuring documentation is accurate and submitted on time
- Follow up on outstanding payments with clients and partners
- Work closely with the finance team to ensure audit-ready records

**Venue Coordination & Scheduling**:

- Book venues for workshops and coordinate basic logistics (capacity, location, access)
- Assist with internal scheduling related to program delivery when required

**Ad-hoc Projects & Flex Support**:

- Handle ad-hoc assignments and short-term projects as they arise, supporting the evolving needs of the team and business

**What You Bring**:

- 2+ years’ experience in administration, program coordination, or operations support
- Proficiency with tools such as **Google Workspace**, Excel; experience with **Xero**is a plus
- Familiarity with **training grant systems**(IBF, SSG, HRD Corp) is highly advantageous
- Sharp attention to detail, strong follow-through, and a passion for getting things right
- Self-starter who thrives in structured environments and values consistency

**What You’ll Get**:

- A **mission-driven team**that values growth, autonomy, and operational excellence
- **Flexible hybrid work**model and a respectful, high-performing culture
- Hands-on exposure to the fast-evolving world of digital coaching and L&D
- The opportunity to grow into **a leadership role**within a high-impact, people-first company

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