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Assistant Sales Manager

3 weeks ago

Singapore Cove Full time

**Job Title: Assistant Sales Manager**

***

**Start Date: ASAP**

**Location: Singapore**

**Reports To: Sales Manager**

**What you’ll be doing**:
**Sales & Team Management**
- Lead and manage the **remote inside sales team**, ensuring they effectively engage and convert leads as the first point of contact for Cove.
- Gain in-depth knowledge of the current tech stack of the company (**FRONT, Twilio, THM, Matterport**) to maximize efficiency and deliver a best-in-class experience to potential tenants.
- Monitor and enhance the quality of conversations handled by the **inside sales and field sales teams**, conducting regular training and development sessions on sales techniques and tech tools.
- Set and track **monthly performance targets**in alignment with overall business goals.
- Continuously identify **gaps, challenges and improvement opportunities** within the sales process, developing and implementing strategies or solutions.
- Assist in addressing **sales challenges** faced by the sales team by developing and executing effective solutions.
- Collaborate on **pricing strategy projects** for new co-living properties to ensure competitiveness and market fit.

**Market Insights & Strategy**
- Analyze **market trends, competitor performance, and demand patterns** to identify new business opportunities.
- Leverage **data analysis and historical patterns** to drive strategic planning and decision-making.
- Prepare comprehensive **reports and insights** for management for adjustments and improvements.

**Customer Success & Retention**
- Lead **Customer Success**team driving **upselling, tenant retention, and overall satisfaction.**:

- Develop models to **identify at-risk tenants** and analyze tenant data to proactively plan **strategies** to maximize tenant retention.
- Engage with tenants to prevent **early offboarding**, offering solutions to encourage them to stay.
- Analyze **churn data**, identify key reasons for tenant move-outs, and implement measures to **reduce churn and improve retention rates month-over-month (MoM).**:

- Generate and share **detailed reports** on churn trends, re-contracting success, and retention strategies to drive continuous improvements.

**What makes you a great fit**:

- Background in coliving/hospitality industry is preferred but not essential.
- Bachelor’s degree of Master's in Business/Real Estate/ Hospitality preferred.
- Up to 2-3 years of experience in leading a team
- Excellent verbal and written communication skills, comfortable and able to quickly build rapport over the phone.
- Only Singaporeans/PRs based in Singapore.

**Experience**:

- sales: 2 years (required)

**Location**:

- Singapore (required)