Business Solutions Manager

Here at Collinson, we like to think big, take big ideas, and create products and services that support our four core capabilities**:Loyalty**, **Travel Experiences**, **Insurance**, and **Assistance**. Our talented experts have helped nurture and develop a suite of products that enhance the passenger experience for over 20 million managed customers each year, with 28 offices globally, we enrich and provide confidence in the traveller journey with our world-renowned **Priority Pass**, **Lounge Key**, and **Lounge Pass** products that allow access to a global VIP airport lounge program

**What does a Business Solutions Manager at Collinson do?**

We’re looking for an enthusiastic problem solver with a commercial mindset, that thrives on being engaged at all levels of the assigned project. As a key point of contact for both the client and internal teams, you will be a pivotal role in the success of every engagement.

By timely provision of:

- Relevant, accurate and insightful management information
- Scenario planning (cost of service based on volume changes, location and type of service offered)
- Commercial modelling
- Commercial pricing support
- Benchmarking and analysis

**Your duties will include and are not limited to the following activities and tasks**:
The Business Solutions Manager will be responsible for providing strategic consulting to our clients in the Financial Services and Travel Industry on how to enhance the impact of their loyalty programs and elevate their end-customer experience. As part of the process, they will work closely with business development and account management teams and be responsible to train and enable them on best practice, as well as develop relevant market facing solutions.
- Work with cross-functional internal and client teams to identify market needs/ opportunities
- Align with Product, Data and Tech teams to develop best practise solutions (product/ service) that are right-sized for market/ region
- Support and enable internal teams and build capabilities to sell and deliver the solutions
- Actively participate in new business opportunities by leading the pursuit response
- Provide pre-sales consulting in terms of alignment workshops, program design sessions etc. that accelerate the sales cycle and create a differentiator for Collinson in-market
- Possess and demonstrate a full understanding of the client’s business/issues (and industry) and be viewed as the expert advisor both internally and externally
- Lead senior level client relationships and client workshop sessions as an articulate and effective host/presenter, further developing your ‘trusted advisor status’
- Develop internal and external thought leadership around loyalty best practices, and future trends
- Lead the development of Collinson methodologies and intellectual capabilities, championing internally continuous improvement in how we do things
- Lead and mentor team members on loyalty and develop/ grow capabilities across the region

**How will you add value?**

**Financial Services Experience**:

- Solid experience working in financial services
- Understanding how card CVPs are built. Experience managing credit card P&L is a plus.
- Understanding and experience working on loyalty programs, customer retention strategies etc.

**_(OR)_**

**Marketing Experience**:

- 10+ years of experience working in CRM and digital marketing agencies or brand loyalty
- Experience in creating and implementing customer engagement and loyalty strategies
- Familiarity with marketing automation platforms and broad understanding of capabilities
- Experience working with financial service, travel and hospitality brands is preferred

**General**:

- Has the ability to identify key business problems and develop a thorough understanding of the clients business, competitors, end users, etc.
- Possess the ability to think conceptually; to logically define information needs, drive fact to findings/insights, lead strategic thinking and create actionable solutions
- Expertise in data collection and analysis necessary to complete engagement deliverables, including defining the information needs
- Able to effectively manage a number of projects across multiple offerings
- Commercial experience in budgeting, cost forecasting, value reporting, pricing
- Demonstrate advanced verbal and written communication skills
- Excellent English language skills are essential