Assistant Manager, Human Resources

**About Us**

Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

**Your day-to-day**

As Assistant Human Resources Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

**People**
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
- Educate and train managers on HR disciplines to foster productivity and enhance performance
- Welcome and conduct new team member orientation
- Coordinate both internal and external training programs and send relevant employees for training
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- Ensure hotel or company hiring standards and applicable laws and regulations are followed
- Build great relations with outside contacts
- Assist in the recruitment, resourcing and reference checking of all new team members
- First point of contact for all team members in relation to human resources function and queries
- Organize and assist in the employee engagement activities in the hotel

**Guest Experience**
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
- Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same
- Acts as a BrandHearted ambassador for the hotel

**Financial**
- Help create the Human Resources department budget and control expenses
- Monitor staffing to manage costs
- Assist with payroll queries in a timely manner

**Responsible Business**
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
- Ensure compliance with relevant employment laws, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Assist to submit Team Member’s accident report (if any) to Ministry of Manpower promptly
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

**What we need from you**
- Minimum Diploma in Human Resources Management or equivalent
- 2 years’ related experience in Human Resources, or an equivalent combination of education and experience
- A positive and keen to learn attitude.
- Must be proficient in written and spoken English and with good communication skills

**What we offer**

In return for your hard work, you can look forward to a highly competitive compensation and benefits package - including:

- 5-days work week
- Birthday Off
- Learning and Development Opportunities
- Medical Benefit
- Dental/ Optical/ Health Screening Benefit
- Insurance Coverage
- Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.