Partner Program Operations Specialist

**Job Category**:Alliances & Channels

**Job Details**:Salesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

**Role Description**:We are looking for a highly motivated individual and team player to join the Alliances & Channels Operations team focused on supporting our Resellers and Consulting Partners. We work in an environment with complex business issues that are not always clearly defined.

**Responsibilities**:

- Respond to process & policy questions and effectively communicate requirements to all stakeholders
- Respond to internal operational issues (resolve, re-direct, escalate)
- Provide triage for reseller partner business issues and inquiries
- Foster Best Practices with globally consistent and scalable knowledge sharing programs
- Develop, publish and maintain sales-facing enablement assets involving the channel
- Review Quotes and Order Forms for accuracy and completeness.
- Interface to Deals Desk, Finance, and Legal as needed
- Coordinate the setup and training on the channel tools
- Can develop process maps and identify process improvement recommendations
- Proactively drive process and policy improvement to support a fast-growing channel
- Provide monthly, quarterly, and ad-hoc reporting and metrics for partner and reseller ops
- Problem Solver, share new ideas and approaches, hypothesis-driven and end-product focused

**Experience/Skills Required**:

- Experience in sales, sales support, i.e. deal desk, operations support experience (Alliances, Partner Program experience a plus)
- Experience in a fast-paced, customer-facing team
- Excellent interpersonal, problem solving, and time management skills and the ability to maintain a professional attitude even under stressful situations
- Extreme attention to detail with a strategic eye
- Analytical thinking and driving operational excellence and improvement
- Demonstrated participation in process improvement initiatives and/or project management experience
- Able to multitask in a fast-paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations
- Ability to understand broader business and financial issues and juggle multiple projects and/or tasks

**Other Requirements/Nice to have**:

- Experience with Partner Program Operations and Support
- Fluency in English and Mandarin
- Flexibility with work shifts

**Accommodations

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