Customer Success Executive

2 days ago

Singapore GlobalData PLC Full time

**Overall Objective**:To work as part of the growing Customer Success function, to support and develop strong relationships with our existing clients within our Consumer Goods division. The role will focus on delivering exceptional value for our clients, working with many of the world’s leading brands.

**Why work for us**
- GlobalData is a young, energetic and dynamic firm disrupting the Intelligence world - a start-up of 4 people just over 10 years ago, we are today one of the biggest Data & Analytics firms in the world with over 4000 employees and 26 global offices.
- You’ll be exposed to the inner working of leading organisations around the world, setting you up on a road of corporate leadership.
- Receive advanced company education on the products and services GlobalData brings to the table.
- Learn the psychology of persuasion and service. The intricate nature of being key conduits between deep analyst expertise and corporate need to grow and profit.
- Enjoy a fun and caring team that rewards and prioritises success through quarterly performance awards with luxury dinners and prizes for winners, quarterly socials, team building and charity days.

**How you will make an impact**
- Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
- Proactively build relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.
- Drive renewal rates, business growth and longer-term customer partnerships.
- Engage, delight and retain clients by supporting business and individual user challenges
- Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.
- Working closely with the account management team to align on strategy
- Ensure data integrity by updating records in our CRM system.

**Job requirements**
- Bachelor's degree AND/OR 1-2 years’ work experience in a client support/service or sales role
- Goal orientated with a positive attitude towards KPIs and targets
- Intellectual curiosity for business, people and culture, and a passion for problem-solving
- Looks to learn from others and works well independently and within a team
- Excellent oral and written communication skills
- Mandarin-speaker is highly preferred

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