Customer Journey

7 days ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._

So if you believe in inspiring a better future, read on.

About the Role

Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer experience requires improvement or opportunities for innovation.

WHAT YOU WILL DO:
- Map end-to-end customer journeys for key customer propositions, products and touchpoints (online and offline).- Identify potential for improvements and innovations in existing customer journeys and work with business users to improve customer recommendation at key journeys.- Collaborate with cross functional teams to achieve alignment and consistency throughout the customer journeys: Product, Marketing, Branding, Channels and Operations.- Analyse and synthesize relevant customer insights to design and deliver desired customer journey maps.WHAT YOU SHOULD HAVE:
- Strong communication and interpersonal skills with the ability to influence, manage and build relationships with multiple business stakeholders. The communication network of the incumbent is expected to be approximately 80% internal dealing with key business users and senior leaders from various functions including but not limited to Marketing (Product, Vitality and Brand), Life Operations, Tech and Digital Teams, Finance, Strategy & Planning, Channels (Agency and Partnership Distribution), Risk and Compliance, Legal, and 20% external dealing with appointed service providers/vendors.- Minimum 3 years of relevant working experience in Customer Journey Design, and Customer Experience or equivalent.- Experience in life insurance would be an advantage.- Results oriented and data driven with strong analytical skills; high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

  • Customer Journey Strategist

    2 weeks ago

    Singapore DR HAACH PTE. LTD. Full time

    **Customer Journey Strategist **As a Customer Journey Strategist, it is essential to have a deep understanding of the customer and their journey to ensure that all touchpoints are streamlined and effective. By implementing customer journey strategies, you can improve customer satisfaction, increase customer loyalty, and ultimately drive business...

  • Customer Journey Designer

    5 days ago

    Singapore Keppel Land Limited Full time

    Purpose of Job: - Create memorable experiences for customers across Keppel Land’s asset classes. Focus on reshaping the customer journey, and reducing pain-points & frictions, to deliver maximize delight & advocacy.- Inject the voice of the customer into the product / development / concept design process so that Keppel Land can create compelling value...

  • Customer Journey Design Intern

    6 days ago

    Singapore Keppel Land Limited Full time

    Reporting to the Journey Design Lead, the intern will be part of the team in creating memorable experiences for customers across Keppel Land’s asset classes through reshaping the customer journey, and reducing pain-points & frictions, to deliver maximize delight & advocacy. Some key tasks include: - Map and review existing customer journeys- Identify and...

  • Customer Success Journey Lead, Security

    2 weeks ago

    Singapore Cisco Systems Full time

    In this critical role, you will define and craft the customer experience adoption journey across global geo’s, buying programs, architectures, solution domains, use cases, products, platforms and systems. Further to this is the ability to develop customer centric high-level capability roadmaps outlining the key areas of value realization that will lead to...

  • Executive - Experience Designer (Customer Journeys & Insights)

    1 week ago

    Singapore Mercedes-Benz Singapore Pte. Ltd. Full time

    AufgabenAt Mercedes-Benz Singapore, the Customer Excitement team redefines what it means to fall in love with a brand. If you’re passionate about humanising data, turning insights into experience magic, and championing the voice of the customer, this is your chance to help us drive the future of luxury mobility. Objective of the Job: - Support the...

  • Customer Journey Prototyping Specialist

    7 days ago

    Singapore Keppel Land Limited Full time

    Responsible for the development of human-centric concepts, prototypes and finalised designs for production.- Communicate service and experience design to the organization through consumer journeys, storyboards, service designs, prototypes, wireframes, infographics and other materials- Work closely with architects, designers and engineers to ensure smooth and...

  • Post-Purchase Customer Journey Manager

    2 days ago

    Singapore beBeeCustomerCentric Full time

    Job Title: Post-Purchase Experience ManagerJob Description:We are seeking an experienced Post-Purchase Experience Manager to lead our efforts in enhancing the customer journey after checkout. This role will drive improvements in user experience, boost customer satisfaction, and increase retention, loyalty, and repeat purchases through thoughtful strategy and...

  • Digital Journey Manager

    2 days ago

    Singapore beBeeCustomer Full time

    Experience Intelligence Platform">We're a global leader in the experience analytics space, with a growing presence across 15 offices worldwide.">Our aim is to create an inclusive workplace where everyone learns and succeeds.">As a seasoned professional, you'll drive impact and help us scale further by leveraging our flexible and scalable platform.">With...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...