Client Services Accountant

2 weeks ago

Singapore IQ-EQ Full time

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

**Job Description**:
**Purpose**:
To provide high quality service deliverables to the firm’s Private Equity (PE) Clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to PE clients.
Expected to help improve the processes and efficiencies of the department.

**Core Responsibilities**:

- Managing financial servicing for a portfolio of PE clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
- Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
- Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
- Liaise with auditors, banks, brokers, custodian and regulatory authorities i.e. ACRA, IRAS, MAS, CIMA

**Tasks / Duties**:
**Client Delivery**
- Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
- Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
- Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
- Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
- Assist with new business take on where required.

**Management of Workflow**
- Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
- Ensure Back Office are preparing all work to a standard suitable for client review
- Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
- Ensure reconciled cash balances are maintained for clients at all times.

**IQ-EQ Fee Management**
- Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
- Systems
- Understand and use best practice on Investran (accounting platform)
- Understand and make best use of the functionality in our software when producing accounts
- Ensure client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes

**Risk**
- Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
- Report any breaches, complaints or errors to Compliance officer promptly
- Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

**Other**
- Undertake any additional reasonable requests as deemed by the firm

**Qualifications**:
**Essential**
- Bachelor Degree in Accounting, CPA or equivalent
- 3-4 years relevant experience
- Experience of managing service operations and managing client deliverables
- Experience in preparation and review of Financial Statements with notes
- Excellent organisational, prioritisation and interpersonal skills
- Comfortable communicating with Senior Management
- Intermediate Microsoft Office skills with particular focus on Excel skills
- ‘Can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example

**Desired**
- Knowledge of private equity industry is essential
- Advanced Excel skills including Pivot Tables and data analytics
- Experience working in Financial Services office environment

Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

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