IT Support Engineer

1 week ago


Queenstown, Singapore Teceze Ltd Full time

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment before sending across to authorized service vendor
Customize desktop hardware, operating system to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the engineer will escalate the issue/problem to proper support team member
Develop trends by monitoring and analyzing incoming calls, problems and support requests
User account administration, i.e., account creation and management and password resets on Active Directory in conjunction to central team
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use authorized tools and methodologies to load, copy and customize operating system configurations for deployment
Provides backup support and assistance to the Network Administrator as needed
Responsible for tracking hardware and software inventory
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts level
*

**Job Type**: Contract

**Salary**: $120.00 - $150.00 per day

Ability to commute/relocate:

- Jamshoro: Reliably commute or planning to relocate before starting work (required)


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