Manager (Training Support)

Provides training support role to NACLI, including management of divisional training plans, liaison for IT development plans, digital initiatives for enhancement of learning environment, records management, and procurement for training courses, learning/tech equipment, etc. This role facilitates smooth and progressive back-office administration; ensuring efficient management of training support functions and seamless integration of technology in the learning environment.

**What you will be working on**:
Key responsibilities include:
**Management of Divisional Training Plans**
- Manages the implementation process for NACLI’s training plans (external training courses/certification programmes) to professionalise its faculty and staff in alignment with organisational development goals.
- Liaises with internal stakeholders and external training course providers, ensuring smooth and timely course registrations, approvals, and post-course follow-ups including prompt billing and payment processes.
- Manages staff training-related procurement processes, ensuring adherence to procurement guidelines, while assisting in tracking budget utilisation to support budgetary accountability for staff training.
- Monitors dates of external training courses to ensure timely enrolment for training.
- Manages training agreements and tracks post-training minimum service period commitments, ensuring alignment between staff development investments and organisational goals.

**IT Operations and Digital Learning Infrastructure Management**
- Assists Senior Manager (Training Operations) in the planning and implementation of SMART campus masterplan initiatives to ensure NACLI continually leverages technology and digital learning tools to strengthen its training delivery and support future of learning needs.
- Works closely with PA ICT, WOG AFM IT Support and vendors to support the deployment, maintenance and troubleshooting of IT infrastructure, including networks, hardware, and software to ensure smooth and stable day-to-day operations.
- Provides hands-on technical support for IT-enabled/virtual learning classrooms, promptly addressing issues to ensure smooth training delivery.
- Maintains accurate IT asset inventories and assists in coordinating maintenance, upgrades, and repairs of NACLI's tech equipment.
- Coordinates with NACLI’s appointed Integrated Facilities Management Company and learning facilitators to ensure smooth setup of NACLI’s Virtual Classroom.

**Procurement**
- Sources for and recommends products and services required by the Institute for NACLI’s training programmes and events (i.e. external training/conferences, learning/tech equipment etc).
- Issues Purchase Orders and Good Receipts for procurement of goods and services.

**Records Management**
- Works with NACLI Records Manager, Senior Manager (Training Support) to develop and implement processes and systems for the management of NACLI’s physical and electronic records in accordance with PA’s guidelines and Management of Public Records (IM4L).
- Maintains NACLI’s Registry records and review past documents for archival and/or disposal.
- Ensures proper e-Registry System, e-filing practices and organisation of NACLI e-Registry to facilitate record retrieval.
- Engages and advises staff on records management-related matters; explore ways to reinforce discipline of e-filing, shares best practices and conducts random audit of e-filing practices
- Manages the storage mediums such as NACLI SG-Teams, and other digital storage medium to ensure the proper recording and archiving of all important information such as Notes of Meetings, standard operating procedures (SOPs).

**Other Duties**
- Participates in NACLI’s cross functional and key priority area work teams.
- Covers duties of Senior Managers when required.
- Assists in PA and NACLI events and ad hoc projects.
- Weekend and weeknights deployment for events and duties at NACLI and external venues.
- Provides tech support for larger scale training programmes to enhance the overall training experience.
- Performs any other duties assigned by senior officers.

**What we are looking for**:
**Requirements**:

- Minimum - Three years of working experience in a training institution/environment and relevant fields (e.g. training support or training operations).
- Good written/verbal communication skills, with keen interest to learn.
- Good interpersonal, customer orientation and team skills
- Organised, meticulous with good problem-solving skills
- Digital savvy with basic IT knowledge
- Knowledge of Government procurement (e.g. GeBIZ administration) and records management guidelines and processes would be an added advantage
- Proficient in Microsoft Office and other IT tools (such as MS Teams, Zoom)