Field Service Engineer

21 hours ago

Singapore ENGAGE GROUP PTE. LTD. Full time

**The Opportunity**

A global leader in advanced analytics, technology solutions, and clinical research, are seeking a dedicated **Field Service Engineer**to support their operations in the medical technology space.

This is a hands-on, field-based role providing critical technical support for the installation, maintenance, and troubleshooting of advanced medical and analytical instruments.

You will act as the vital link between the customer and internal support teams, ensuring equipment is fully functional and service levels exceed expectations. This is an exciting opportunity to work with cutting-edge technologies that support life sciences and healthcare advancements.

**Key Responsibilities**
- Deliver timely on-site technical support to customers, Field Applications Scientists/Specialists, and Territory Account Managers
- Install, upgrade, repair, and maintain complex medical and scientific instrument systems
- Maintain up-to-date knowledge using service manuals, SOPs, Field Service Bulletins, and support remote connectivity
- Manage and control service inventory to ensure first-time fix performance
- Collaborate with sales and marketing teams to support system placements, contract renewals, and promotional efforts
- Build strong relationships with key clients to support the success of their systems
- Provide resolution for technical issues while maintaining excellent customer satisfaction
- Perform qualification and validation procedures at customer sites
- Coordinate and execute new system installations, including facility readiness assessments
- Participate in team projects to support continuous improvement and innovation

**Required/Preferred Qualifications**
- Degree in Engineering (Electrical, Electronics, Biomedical, Mechanical, or related disciplines)
- Experience servicing medical devices or analytical/laboratory instruments
- Exposure to optics and laser-based equipment is advantageous
- Strong technical troubleshooting and problem-solving skills
- Excellent interpersonal and communication abilities
- Basic knowledge of laboratory best practices and safety protocols
- Understanding of genomics, sequencing technologies, or bioinformatics is a plus
- Customer-oriented mindset with a commitment to service excellence
- Willingness to travel for on-site support, installations, and training

**What’s on offer**:

- Work with advanced medical and analytical technologies
- Competitive remuneration
- Dynamic and collaborative working environment

**What’s next?**

Engage Group Life Science - Singapore & SEA
- Engage Group Pte.Ltd is a licensed business under the Ministry of Manpower: (EA: 18C9316)_

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