Share Registration Officer

2 weeks ago

Singapore BOARDROOM CORPORATE & ADVISORY SERVICES PTE. LTD. Full time

A career in Boardroom Pte Ltd, within Share Registry Services Business Unit, will provide you with the opportunity to make a difference by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Boardroom values by working with the corporate services provider expert in Singapore and Asia-Pacific region.

It takes talented people like you to support the largest professional services provider organization in the Asia-Pacific region. You’ll focus on Boardroom by building relationships with Fortune 500 Companies, MNCs, Private and Listed companies, while understanding the dynamic and comprehensive knowledge in the businesses.

To really stand out and make you adapt in a constantly changing world, each and every one of us at Boardroom needs to be purpose-led and values-driven at every level. To help us achieve this we have our country level Business Unit (BU) leadership structure to drive continuous development in both individual employee & company. This allows you to gain from our BU expectations, crafting a set of career journey, and provides transparency on the skills you need as individuals to be successful and progress in your careers, now and in the future.

You will be expected to carry out the below main core responsibilities for this role with full guidance from a Mentor: **Operations**
- Attend to stakeholders enquiries and process all submitted documents relating to shareholder services
- Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures
- Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
- Ensure documents and forms are replenished
- Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly
- Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions
- Support client Shareholders' Meetings - registration and polling services

Proactive participation in projects
- Proactive participation in User Acceptance Tests
- Proactive updating of clients' information in the appropriate systems

**Client Servicing**
- Know Your Client by developing an in-depth knowledge of their industry and key contacts
- Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty
- Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences.
- Identify opportunities to provide value added services to clients
- Follow and be aware the importance of:

- meeting current Service Level Agreements (SLAs),
- minimising operational risk,
- resolving queries and complaints are efficiently and effectively with the necessary planning, and
- completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients
- Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
- Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
- Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally

Assist in following up on outstanding and doubtful debts

**Function - Specific Activity**
- Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director

Preferred Skills & Attributes Required to succeed this role:
- Detail-oriented mindset in handling numerical and categorical mass data.
- Connecting dots in handling transactional data and process accordingly.
- Customer-oriented attitude in managing various of clients' Shareholder.

Education & Experience
- Minimum Diploma or bachelor’s degree in any fields.
- Minimum two to three years working experience for this role.

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