Current jobs related to Customer Success Manager - Singapore - Dynamic Yield

  • Customer Success Manager, Customer Success

    1 week ago

    Singapore DENODO Full time

    DENODO **Job Description**: The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...

  • Manager, Customer Success

    2 weeks ago

    Singapore Clarivate Full time

    Information Blurb The Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software...

  • Customer Success Manager

    1 week ago

    Singapore WeAreAspire Full time

    Overview Customer Success Manager — Based in Singapore. We're seeking a Customer Success Manager to join our newly established Global Customer Success function. Reporting into the VP of Customer Success, you'll play a pivotal role in delivering outstanding service across our client portfolio. About Us We help B2B marketers reach the right buyers at the...

  • Customer Success Manager

    3 days ago

    Singapore GMP Group Full time

    **Customer Success Manager (Technical Account Management, SaaS, Up-selling and Cross-selling)** On behalf of our established Client is an emerging Global leader in the $100B+ cloud **Communications Platform as a Service (CPaaS)**, we are sourcing for a **Customer Success Manager**. The **Success Manager** will be responsible for fostering lasting...

  • Customer Success Manager

    6 days ago

    Singapore Cellebrite Full time

    **About The Position**: **Company Overview**: **About the role**: We are seeking a dedicated and experienced Customer Success Manager to join our team in Singapore. The Customer Success Manager will strengthen key customer relationships by driving solution adoption and ensuring the success of Cellebrite’s largest existing and new customers. This role will...

  • Customer Success Manager

    1 week ago

    Singapore Zendesk Full time

    Join to apply for the Customer Success Manager role at Zendesk Join to apply for the Customer Success Manager role at Zendesk Job Description As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through...

  • Customer Success Manager

    2 weeks ago

    Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time

    **Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...

  • Customer Success Manager

    1 week ago

    Singapore Aspire Full time

    Customer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...

  • Customer Success Manager

    2 weeks ago

    Singapore StaffAny Full time

    **StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...

  • Customer Success Manager

    7 days ago

    Singapore RED DOT APPS PTE. LTD. Full time

    **Customer Relationship Management**:Develop and maintain strong, positive relationships with customers, acting as the main point of contact. Regularly engage with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and provide timely resolutions. - **Onboarding and Training**:Guide customers through the...

Customer Success Manager

2 weeks ago

Singapore Dynamic Yield Full time

**About Our Customer Success Manager**:
Dynamic Yield is on the lookout for a "dynamic" Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for someone who understands the ins and outs of technical data, but has a knack for synthesizing the mountain of information and making it relevant for customers' business needs.

The Customer Success Manager assists with project delivery, clarification and explanation of a client's new product base, and being able to distill the complexities of data into meaningful and useful information for clients' success. Project management is critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

**The Task-at-Hand**:

- Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
- Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
- Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
- Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
- Serve as the primary point of contact to the client during implementations for all work related to the project
- Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
- Communicate project status and issues internally across multiple organizational levels
- Consult with clients on product features, functionality and onboarding best practices
- Distill value matter data from complex databases and reports
- Analyze data and deduct value-driving recommendations

**Optimal Skills for Success**:

- 3 to 8 years of digital consultation or analytics experience
- B.A./B.S. Degree in an analytical/economic /business management discipline.
- Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
- Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
- Exemplary quantitative and qualitative thinking, analytical ability and problem-solving skills.
- Excellent verbal and written communication skills, with excellent presentation skills.
- Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
- Empathy and a unique ability to understand customer needs
- Passionate about customer success and how it can transform businesses
- Strong project management or organizational skills and an ability to multitask without difficulty
- Fortune 1000 client facing experience - an advantage
- Mandarine/ Cantonese Speaker - an advantage

Equal Opportunity Employer: Dynamic Yield is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.