Customer Service Executive

3 days ago


Serangoon, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Reporting to Team Lead (TL)/ Assistant Operations Manager (AOM)/ Operations Manager (OM).
- Assist to billing query, resolve billing issues and perform billing adjustments if required.
- Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
- Document all actions provided to order taker via internal system.
- Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
- Meet Customer Experience (CE) target set by management.
- Perform duties as and when assigned by the Superior.
- Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met.
- Abide to Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
- Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.



  • Serangoon, Singapore Jobline Resources Pte Ltd Full time $4,000 - $6,000 per year

    **Responsibilities**: - Reporting to Team Lead (TL)/ Assistant Operations Manager (AOM)/ Operations Manager (OM). - Assist to billing query, resolve billing issues and perform billing adjustments if required. - Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where...


  • Serangoon, Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time

    **Responsibilities** - Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests - Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation - Prepare and submit quotations to customers promptly - Prepare and submit documents required by...


  • Serangoon, Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time

    **Responsibilities** - Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests - Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation - Prepare and submit quotations to customers promptly - Prepare and submit documents required by...

  • Customer Service

    1 week ago


    Serangoon, Singapore PILATES FITNESS (PTE. LTD.) Full time $10,400 - $14,000 per year

    Studio Operations 9 Months Internship (Part-Time)$11 per hourPilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.We encourage the intern to suggest new initiatives to improve customer experience and service...

  • Section Manager

    2 days ago


    Serangoon, Singapore UTAC Full time

    Please join us! **Responsibilities**: - Develop Customer Service Support Excellence and build Strong Relationship to achieve high customer satisfaction and strong customer support and loyalty - Manage resources to solicit directly with customer or through Sales for die support to achieve revenue and business plan - Manage Sales forecast, responses to...

  • Customer Service

    1 week ago


    Serangoon, Singapore International Bearings Full time $4,000 - $6,000 per year

    Customer Service will be responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities. Duties & Responsibilities:Responsible for order processing, quotations, and invoicing Assisting customers with sales inquiries via phone and email Responsible for following up on enquires and closing the...


  • Serangoon, Singapore Kabam Robotics Full time

    **Duties and responsibilities** - Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers. - Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure...

  • Customer Service

    2 weeks ago


    Serangoon, Singapore Pilates Fitness Full time

    Studio Operations 9 Months Internship (Part-Time) $11 per hour **Pilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.** **We encourage the intern to suggest new initiatives to improve customer experience and...


  • Serangoon, Singapore TERRA SYSTEMS PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** **Job Description & Requirements**: Job Roles and Responsibilities - Work From Home - Work From Home - Receive in-coming calls from the Member of Public on covid related matters - Answer to their enquiries - Escalation of complicated cases to the Team Leader - Input the summary into company CRM - Daily reporting of...


  • Serangoon, Singapore Gain City Full time

    **Responsibilities**: - Managing large amount of incoming calls and customer service inquiries - Identifying and assessing customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits;...