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Customer Service Officer
3 weeks ago
1 year exp
**Roles & Responsibilities**
**COMPANY DESCRIPTION**
As Singapore’s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.
**RESPONSIBILITIES**
**FairPrice Group** operates the largest supermarket chain and the largest cooked food hawker and cafeteria chain in Singapore. Today, with its multiple formats serving the varied needs and interests of people from all walks of life, FairPrice Group has kept pace with the changing needs of its customers.
At FairPrice Group, we are committed to make lives better for our customers, community, environment and employees. As a Customer Service Officer, you will be ambassador of FairPrice Group to deliver good service to customers who need assistance with their purchases.
**Responsibilities**:
- Generate feedback reports
- Work closely with various stakeholders which includes but not limited to the operations, product and technology teams, as well as logistics vendors in coordination of customers’ requests
**QUALIFICATIONS**:
- Minimum GCE ‘N’ level or ‘O’ Level with customer service experience
- Working knowledge in systems such as Zendesk or SAP is an advantage
- Independent, team player with good interpersonal and communication skills
- Ability to work in fast-paced environment
- Proficient in excel
- Past working experience in call centre is an advantage
**OTHER INFORMATION**:
- Working days: 5 days’ work week (inclusive of Saturday, Sunday and Public Holidays)
- Working hours: 3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)
- Location: Fairprice Hub, 1 Joo Koon Cir, Singapore 629117
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